CenturyLink Customer Reviews

Far too many outages, one lasted 5 days. (Internet) Called yesterday, callers other than immediate area got busy signal when calling, fixed during night. Today can’t call out other than immediate area.wife on phone now for over half hour. Very poor situation.

We switched to CenturyLink and could not be happier. It is so much faster, has never cut out and had the best installation customer service. The price is also great.

Great appreciation to the tech who was incredibly personable & informative while assisting us connect our service today. He was very diligent & professional with his problem solving, having to address unique obstacles in our residence as well as our outside property. CenturyLink is very fortunate to have such a positive & capable representative. Thank you again!

CenturyLink's Business Solution with VPN and Internet are the best in the industry.

I spoke to them via phone to begin internet services with CenturyLink. Tech was polite, friendly and very helpful. He was highly attentive and had a great attitude. He made me aware of available discounts but was not pushy with the sale. He asked questions to determine the best plan for me and waived my installation fee for purchasing the modem. He explained the plan and bill clearly and accurately. He really was a delight to work with and the experience made me even happier I made the decision to switch! Thank you and keep up the great work!

Great speed and reliability.

Centurylink started good with advertised speed up to 15Mbps. After 6 months, speed slowed to 8 Mbps and 1 month later speed is now 2-3 Mbps.

Internet quality keeps cutting in and out, in and off. A technician came to fix it and was outstanding. However, when what needed to be replaced was replaced, the WiFi worked for a day or two. Then the same problems that we’ve been having before resumed. Not recommended if you need reliable WiFi access.

Thank you for the professional temporary repair of the telephone line by Michael Lord (Custom Services Technician). It immediately improved my phone line. I'm waiting for the deadline to lay the line permanently in the ground. I think it will be soon. Thank you.

Ok, so I tried to cancel...Was on hold for 1 hour 45 minutes. Passed off to 5 different people. I finally got to the end and the gentleman "pretended he couldn't hear me", rattled some speech and HUNG UP ON ME BEFORE I COULD GET A WORD IN. I was canceling, because of no phone jack and no DSL modem. Was bent on going to Suddenlink UNTIL I talked to an admittedly new employee. She (Kayla) got me all squared away with free installation, upgraded mbps, modem etc. Thank you, Kayla! Best customer service I've experienced. Most companies want you to do all the work for them, but not Kayla! Can't say enough about it! 5 stars!

I was extremely frustrated by the lack of communication from Wed. to Monday with no techs calling or showing up. However, finally, on Monday, Tech did call me, arrived when he said he would, and was absolutely wonderful. He was professional, respectful, and patient with all my questions. His customer service was excellent!

It took us years to get service, and we have no choice since Centurylink is the only provider available and we get no cell service at our home. It took years because they would not listen to us. All of our neighbors had service, but we were listed as not serviceable. We kept telling them that our fire number is wrong and they kept telling us that we were just too far away from the node. We finally flagged down a tech when he was working on the neighbor's and he verified they had us being two miles down the road attached to a different pedestal. Now that we have service, it's better than nothing, but not much. It disconnects at least once an hour, and usually more. I work from home and it is a struggle since I have to wait for it to reconnect and then log back into calls. We only live 3 miles from town so we aren't completely rural. Our download speed usually runs around 6Mbps and the upload about .6Mbps. If I have to upload files for work, I have to drive to town and use the library. It doesn't stay connected long enough to upload a file, nor is it quick enough. It will stream through our Roku but it buffers frequently, and of course disconnect.

Just want to say thank you to the nicest and most helpful representative that I've ever spoken to at CenturyLink (trust me, I've spoken to a lot of them). Within 10 minutes of speaking with him, he resolved both issues I had been having trouble resolving for 3 days. Keep up the good work and thank you so very much! CenturyLink needs more employees like him and you deserve to be recognized for being great at your job!!

I am a user of CenturyLink Internet and their Internet is the best in the industry. Also, with a cheap bundle, I got a free modem/router. They offer speeds that suit your home needs from 20 Mbps to 940 Mbps.

We've been Centurylink customers for years. Service has been great after recently upgrading but we had occasional outages on the previous slower plan (and modem). We had been on a 60mbps speed on a price for life deal but saw that they were offering 100mbps only for new customers at a lower price than what I was getting. I called a regular service rep hoping to upgrade and they said they couldn't offer me the new customer deal. I then read a blog that recommended asking for the "Loyalty Department". I asked for them the second time I called a different regular rep and they transferred while saying there would be "no promises". The "Loyalty Department" rep was super-nice and told us she could switch us to the new customer plan AND throw in the new modem needed at no charge since our current plan had the same setup where we owned it and didn't make monthly payments on it. It was the best phone customer service experience I've ever had! Install occurred on the planned day a few days later. The tech was professional and knew what was needed (including working on lines blocks from our home and even in the neighbor's back yard). An hour later and we were up and running. The new Zyxel c3000z modem works great and I decided to ditch a Netgear wifi router that I had up with our older Actiontec C1000A modem and just use the modem's built-in wifi. It's newer than our old router. I have a wifi extender that helps reach our back deck and yard. Speeds are consistently in the 90mbs though I would like faster upload speeds than the 10mbps that's offered. But overall, I am really satisfied with Centurylink and recommend them highly.

I got this 1Gbps fiber service in Nov 2019 in Boulder CO, it is now June 2020, and I have to say, it is a game-changer! Supremely fast. The techs I had did a very good job, all-around at install. The price is $65 a month after ongoing $20 discount no fees etc. If you can get this service you absolutely should! You won't regret it! We now stream everything, TV, music, YouTube, Netflix, HBO we have never come close to tapping the link. The service has not been down either since installation. Very reliable.

Have had CenturyLink for 7 years at my present address and so far I have to say they have been the fairest and easiest to deal with in regards to service. Yes they can be expensive but so is everyone else. I want something in particular and they were the only ones that were allowed to provide me that service where I live. CenturyLink is the lesser of all the evils. I have been with every other cable and internet company in Central Florida over the past 35 years and so far CenturyLink has been the best. I do not want my service to change in quality or price.

I have unlimited internet (no overage bills). My internet is now 2 1/2 times faster on download and 9 times faster on upload than others with a boost. I have one bill that is guaranteed to be the same price for life with my phone and internet bundle. The phone we have in the bundle from CenturyLink will still work in a power outage and is 40% cheaper than others and 911 knows immediately where I am calling from. If the power goes out with VOIP, you are done. 911 may also not be as effective on VOIP. But on fiber from Centurylink, it is a hard line. Also, with this bundle, I got a free modem/router. No rental, just outright free. It's mine! And the installation was free! All that money we saved and all that extra speed on the internet is wonderful! I am winning in multiplayer games. My pings are insane! Downloads go too fast compared to others. No throttling, I don't "compete for bandwidth from neighbors". I don't "share my bandwidth with people passing by our house". The speeds are always the same, super fast. Support responds fast. I get to speak to a rep in less than 5 minutes with CenturyLink on the phone. Or I can tweet or email or chat. Anyway, I've gone for the support and it's been great. Install was 30 minutes. The rep was awesome. Also should mention that I put a poll, 84% voted CenturyLink as good. Many people posting the same pain I had with our previous ISP and how much they love CenturyLink. That said, I can't believe all these negative reviews.

My DSL light on my modem went out on 3/16/20. I called CenturyLink Customer Support Service Department for help on 3/17/20. She troubleshoots my computer on her end and as well as on my end. The process took an hour to resolve. Throughout the entire process, she remained calm, respectful, and professional. Customer support was extremely talented, gentle, and humble human being. My computer is working great now! Thank you so much for your excellent help. I enjoyed your service. I hope that I will always run into you whenever I call. Keep up the good work.

Best they can get me is 7mb download and they have no intention of improving it. Tough to work from home at that speed. Feels like 1980 and not in a good way.

I run a business. I provide wireless connections and the use of on-site terminals to clients and employees. I've no control over what they do while online nor do I care. Occasionally, someone does something that apparently violates a copyright. CenturyLink doesn't contact me or warn me, they just shut me down. The last one in the midst of an important transaction, took a half hour to correct, and cost me thousands. This was the last time. In spite of the otherwise magnificent service, I've got to move on to another provider.

Great customer service, technicians are professional and on time. However, I pay for 40mbs and they throttle it down to about 22mbs from the box to my devices. You might want to get a WiFi repeater so they can't throttle your WiFi. All in all, decent.

They are very loyal to their customers. I never had much of a problem with them, not one we couldn't resolve. I transferred my phone and Internet and everything was still the same. And the prices are fair. 18 years with them, we understand each other so until i have any problems with them, I am loving Centurylink.

I called to have internet service established on December 6th and was told that everything would be turned on by 5:00 pm. I already had all equipment necessary so a technician coming out would not be necessary. 5:00 came and went, so I called to follow up. I was then told that a technician would need to come out and that the earliest available date was December 11. This is a huge inconvenience and CenturyLink's customer service department did nothing to make things right. They're right up there with Comcast in hiring the most disrespectful and ignorant people.

We are a small business starting out north of Greeley, CO and we had our installation done today. I can’t speak for future experience, but wanted to note that the technician, Tony, was excellent. If all components of CenturyLink are of the same caliber as his service, we’ll have no complaints. Thanks, Tony!

Horrible internet service, cannot watch Netflix and be on your tablet at the same time.

I called with a problem, they had a service tech here the next morning. Tim was amazing, showed up on time, texted me to say he was on his way, texted me to say he was here. Fixed everything perfectly and cleaned up. Just a wonderful experience!! Seems that Centurylink is really trying to turn their past bad service around! I'm very happy and certainly will pass on the good word!!!

Our internet was so slow. After months of complaints they made us but a new modern that should help. It didn't. We finally switched to another provider and they wont cancel my service. I have called 3 times and each time they promise it is done to find out 3 days later it wasn't. So iterating and frustrating.

Refuse to upgrade equipment in my area and anytime I complain to them my internet just happens to "stop working" the next day. $45/m for 3mbps down and 0.5 up. Absolute scam and would not recommend to anyone. Only reason they keep customers is because of the monopoly they hold over small towns.

Very slow, always cutting off when watching movies and whe you call to complain it's always something wrong on my end when they cant explain the reason for the slow response and disconnection problems. Where I live there is little to no better options for internet so I am stuck living in a world of dinasour internet.

At first I was happy with 2 MBPS as it was usable and was only $25 per month, then they raised me to $35 per month even though I was on the "good for life" never going to raise it price??? I was then dropped to 1.5 MBPS speed. Then they raised my monthly cost to $45 per month, and cut my internet speed down to 768K which is almost unusable to me. I cannot watch Youtube as it cuts out, loads slow, and is a blurry image and that is really hard on the eyes. They added so many people to my line in front of me that I now get shit speed- never really had anything fast!!! $25 was all this is really worth to me. I tried Hughsnet and they were slower than this - What a fucking joke! All they have to do is decide to boost the signal. Criminal monopoly BS......

I had scheduled to have my phone number and internet transferred to Century Link. When we discovered how slow the internet speed was, I called to cancel the order and received a cancellation confirmation. Their technician still showed up and transported the numbers. I called to clear up the mess and was told that they didn't show a cancellation, and worst yet, my cancellation code was invalid. Since the number had already by transported, I then had to wait for the number to be transported back. During that time the phone line went dead and was told that a technician could be out in 2-3 business days, when I explained it was a business line and really needed to be up asap, the person on the phone causally said he could put an urgent status on the order but couldn't say if it would result in any faster service. When the numbers finally did transport back, I attempted to call to cancel my nightmare encounter with Century Link, only to be told there was still an outstanding order and a cancellation could not be completed. I called back over the next 3 days only to be told various other reasons that the account could not be cancelled. Finally over two weeks of the nightmare, I was able to cancel, not before being told that there was an early termination fee for cancelling because I had had the service in place for two weeks. Unbelievable!! Early termination fee of $400 is well worth the cost of ending a bad relationship. I suppose I should be happy they didn't lose my number. It takes a fair amount to irritate me the way Century Link was able to, so my advise would be to stay away.

So very very bad, cant even type at the speed I need to because letters wont ping.... have to press them 3-10 times 55$ a month for this is robbery at its finest... they should get sued big time.and seeing them on twitter tweeting about how great they are is PATHETIC they need to get sued for everything they have asap

I've had the same max speed (10mbps) at my house for over a decade now and the price has only gone up and we barely even get that speed. While the rest of the world advances in technology CenturyLink remains in areas where they have no competition and thus have no reason to improve, taking advantage of people who have no other options. They keep saying they are improving their lines but my family and I still can't stream a movie in HD, have extremely poor latency in games (300-900ms), and load websites as if we were still using dial up. The number one thing I am looking forward to when I move is getting away from CenturyLink. Hands down.

I was charged for a pay per view that I did not order, then I called customer service ( took forever to get to a person to talk to...finally talk to someone and they said they would refund pay per view fee.Then the call went on hold and after some time I was put through to someone else and had to tell them the problem, but this time she said they would not refund even tough I did not order. I have had other troubles with centurylink before, should of known not to get it again! I say to anyone thinking about this service to not buy it.

Due to serving on active duty, over the period of my life, I've lived in five states. My current place of resident only offer DSL. During the last one and half years, it has been a complete disaster with Centurylink Broadband. Service is unreliable, and counting today, I had four outages to occur during this time, none was weather related, all outages has been equipment or cable issues. Once last summer, it took four days for them to repair the issue. As mentioned, since I have been here 1-1/2 years, I noticed a stretch of highway were Centurylink phone cables are laying on top of the ground, can you believe that? 1-1/2 years... Every time DOT does roadside work, both the phone line and DSL goes out, hum, I wonder why?? Centurylink obviously doesn't care for their customers, only taking their money. There is a monopoly in this area, one provider, Centurylink.. Absolute WORST company I have ever dealt with.

Been waiting for CenturyLink's fiber optics in my area for over 5 years and the fastest speed they offer me is 20Mbps. Painfully slow but reliable I guess.

I struggle but because this company is caring and understanding, they have worked with me a lot! Everyone I’ve ever talk to is very kind to me, our Internet is always working and I couldn’t be happier. This company has made a lifelong customer with me.

CenturyLink is a good ISP, if you live a mile away from their main box then you'll get 20Mbps, but if you live more then a mile then you won't get fast speeds, and they do have good customer service, good value and good modems.

CenturyLink gives us one price and sticks with it. We have yet to experience a problem with our internet connection. Haven't needed to use Customer Service beyond installation so I can't give it a rating, but we're super happy that we finally got to switch to CenturyLink!

CenturyLink service is amazing and tech spent extra time making sure my disabled Mom in a nursing home could call her family! Awesome service! Highly recommended!

I contacted Century Link and I have great service. I don't have unexpected over the data limits anymore and the same price every month. I'm very happy with CenturyLink. I'll never go to any other service, I want to keep CenturyLink for life. Thank you for your honest service.

I have 40Mbps service in Benson and I love it. Always consistent speeds and very good for first-person shooters. Very low latency and great speeds.

I switched to CenturyLink and had no issues and I'm using it for the Xbox One to play online. The service I got from CenturyLink was far greater than my previous ISP.

$45 a month gets me 7 Mbps download on a perfect day. Usually 3. Often 1. Upload is <1. No other provider is available. No upgrade plans. They claim they have a 20 Mbps plan but fail to give it to anyone.

I live in a rural area with a "guaranteed" speed of 10Mbps, actual observed is closer to .9-1 Mbps. The highest I have ever seen was 1.1 Mbps. This makes it impossible to do more than 1 task involving internet service at once - you can Netflix, but any social media or internet access from your phone slows to a crawl. I could handle the slow internet, but not false advertising. I also canceled a "plan" I was on for landline and internet, for $95, which I was told was a better deal than just internet. (I've had this plan for about 2 years) I canceled just to get internet only today, and my bill dropped to $36 - so much for a better price with the bundle. During the cancellation call, I had to turn down offers to upgrade and bundle 8 times from 2 different reps and had to be forceful, to get them to stop offering.

The highest speed available in my area is 12 Mbps, which is what I pay for. However, I usually only get around 8 Mbps and my internet constantly quits working. I pay for the extra coverage, protection on all the lines, to include the lines in my home. Although CenturyLink has sent several techs out to my home, assuring me that nothing is wrong, no change or increased reliability has taken place. I would switch to a different provider, however, other providers are not available. The best part about the not so amazing internet that I pay for, is the constant decrease in speeds at night. After about 8 pm I can forget about trying to use my internet altogether, as the speed gets so slow that I can't get most browsers to open. Some might think that something is wrong with my computer, so I went down and purchased a new Omen system with a 1G internet connection. No change, the internet on this computer is the same as all the rest.

speedof.me shows 34Mbps and every single Mbps promised at 10 Mbps plan. One router up high in the center of the house provides this service to 4 pcs (wireless) with all of it sporting ASUS 4x4 802.11AC Wireless-AC3100 PCIe Adapter (PCE-AC88). I was sure wireless wouldn't work, as well as cat5 but I tried both and were both averaging the same latency and DL/UL speeds. Unreal! Not a stutter in any game or movie. I'm genuinely impressed!

We have the 40Mbps service and when it’s not buffering, it’s great. Unfortunately it buffers a lot! I’ve tried turning off WIFI on devices not being used and reducing TV resolution to improve it, but it appears to be on their end. Cable is looking better even at the increased price.

If you're looking for reliable internet for an affordable price, CenturyLink is the place to be. $45/mo for 80 Mbps down and 10 Mbps up. Thought about going with other Fiber services, but they wanted 60 days for construction to run fiber from my alley into my home, no thank you! Ordered CenturyLink service, and the next day there was a tech in my home doing the install, and by noon I had reliable internet that has never skipped a beat. Cannot recommend CenturyLink enough, especially if you don't want to pay the ridiculous price for coax.

The tech did a great job trying to find me good deals to stay with CenturyLink. I was already committed to a 12-month contract for the other service so I was not in a position to take advantage of the offered deals. I will call them back in a year. I consistently got the internet speed I paid for but the price per Mb was high for today's standards. Within the past 6 months, I have had to reset the modem almost daily, generally because CenturyLink DNS would quit responding to requests (traceroute shows the network is still connected, dig shows no DNS response). In all fairness, that could be a local issue. Phone service was great, but you get a lot of scam calls on a landline.

But I have to say, both times I needed help, the tech was amazing and spent hours with me helping. Tech has been most patient till it gets resolved. Was very impressed.

We used to have reliability issues with CenturyLink, but after fixing some electrical issues (a bad DIY job from the previous owner of our old house) that I believe was intermittently causing brief power interruptions or surges to the modem, that was mostly resolved. Since then, we only had one other problem, where we had our speed slow down to 1Mbps (supposed to be 8). I called support on Friday evening (9 pm) and they had a tech out Saturday morning before 10 am and fixed us up quickly. They replaced some cables and we have been running at full speed since then, with no more unreliability. The tech support was very patient and helpful, both on phone support and the technician sent to our home.

Poor customer service but the internet is good for what I use it for at the moment. In a few months, I'll be needing broadband/fiber optic internet hoping it will be an option for me soon.

The bill is too high for internet only, I have no phone or TV. Customer service is good.

The phone sales reps are terrible! Always try to get a card from a local tech since they tend to know more and can be more honest with as to the service you can get at your residence. Overall though I have only had 2 outages in 6months and have gigabit GPON. However their peering with Youtube is terrible!

Where I live in Washington, Utah the speed of DSL is 12mbps downstream. Because of our distance from the C.O. or the closest node (fiber to copper wire), This is probably the best speed I will get - unless the telephone network is updated. I have not had any problems with customer service and I have only had one or two outages. I just received a $1.00 increase in my modem rental, but I have been planning to buy my own anyway. All in all, it works ok.

Mixed results: I've had CenturyLink for 20+ years. Attempting to leave them because they charge $140 for simple 20/2 MB service + basic phone. Can't get anything faster without going to fiber optic to the tune of $1,000 per month. So goodbye landline. Overall rating on a 5 point scale: Price: Zero. Reliability: 5. Value: 1.8 Technicians: 6 on a 5 point scale, they've been awesome. Sales guys: 2 Empathy from corporate: 0.1

I have 25 Mbps VDSL and can stream 4K videos and be on my iPad and also stream music at the same time without any issues. VDSL and DSL is all based on footage from the telephone switch or center office. The Closer the faster speeds.

Works fine most of the time, however, there are short-term interruptions occasionally.

I have never had any issues with this service, no down time, no loss of service ever. Since I really do not have a requirement for high speed I have one of the lowest speeds by request and it works very well even on those days where I need to work from home.

So far so good! Just installed a few minutes ago, tech was very knowledgeable and quick!

No problems with the internet. But it is really expensive unless they give you one of their deals. But those typically are only for a year.

Not bad for somewhere in the middle of woods.

1. Service was excellent, however, after only 6-months the modem went bad. I had a difficult time convincing them that it was the problem, but after I did they replaced it immediately. 2. Their automated phone service lets you listen to a lot of elevator music while waiting your turn, but eventually, you get answers. 3. The internet and wifi are wonderful!

Good internet provider. We have their DSL service and love it! Would recommend!

Solid service and speed at a fair price. The customer retention department will lower price and increase speed to keep me as a customer.

Had a great experience with CenturyLink. Had to cancel services due to moving out of service area. Definitely recommend this company and service staff. Go with CenturyLink.

Good techs and service.

Great service with very good customer service, and always ready to work with whatever issue you have, just need to call.

It is the best internet I have had and I recommend it to everybody. Unfortunately we are hoping to move and their hub is full so I will have to change providers. I am not looking forward to that I almost don't want to move.

I've got no complaints about CenturyLink. It's a stable system and I never have outages. I'm paying more than I would like though - $60.

The speeds are slow but its useful for the average personal Internet use.

I have had nothing but great customer service experience. My only complaint is a very low upload speed, but I would rather suffer through poor upload speeds than go with others.

12mbps is the fastest you can get in a town of 10,000 people.

CenturyLink is an alright company if you don't plan on heavy wireless usage. I have two consoles in my house and it will lag if we are both on at the same time. I have their fastest internet that they provide. if you are a single internet user their services should suffice.

I have a house phone with unlimited long distance and high-speed internet for under $100 a month. Pretty happy with the service and no billing issues like I have had with other providers always adding services and upgrades without me even requesting them.

I have no complaints with CenturyLink and truly appreciate their great customer service. Their service is exceptional; great speed and reliability.

Reliable so far, but don't count on actual gigabit speeds for anything else than when testing on speedtest.net! Actual rates are around 250Mbps (both directions), but that's still faster than what others currently offer. Expensive, but if you need something faster than cable it may be worth it.

CenturyLink has been fine for me for 8 years now. Expensive, as my neck of the woods is largely a captive audience. I could have satellite internet, I guess, but frequent deluges would interfere with that. It's alarmingly Third World in my neighborhood so it's nice that the internet works reliably.

My service has been stable the past 2 months. It was not this Summer. CenturyLink is seriously over-subscribed in the Parker Colorado area, and has no plans they are willing to share about improving their bandwidth. Their download speeds are ok, but their upload is inadequate for web server use. They recommend using their Cloud (Savvis) rather than an internal web server, and aren't very good about supporting video uploads for security.

Maximum speed is 10Mbps. The service rarely fails and the response to outages is fairly prompt. I'd be much happier at 25Mbps (to my mind still a slow rate but 10 is glacial.)

As a whole, CenturyLink was decent for internet. I only used their internet service and originally signed up for the 40 Mbps service. However, due to the follies of DSL and the distance of the house from the DSLAM, I only ever hit a max of 20 Mbps. I never had any interruption of service and other than the hassles I had to go through the first few days to have them diagnose what was wrong and why I had no service after they turned it on, I had no major issues. If you are concerned about your total speed you might want to have them check to see how far away you are from the DSLAM and what your actual speed will be.

We have been very happy with CenturyLink internet. It is slow, but we also have the 7Mbps plan, which we knew would be slow. It is cheaper than any other Internet provider.

We are very happy with our CenturyLink package. Upgraded to faster internet, still trying to figure some things out about it , but the kids are happier.

Good internet access when it works. Takes too long to have issues addressed and resolved when service is out.

Service is ok, considering it's the cheapest in the area for the speed I want.

I have used this service for several years and love the speed and connection. Great Service!

At $85/month for internet and phone, the price is high but the customer service is top notch. The internet service is pretty solid but slow, 6000Mbps to 9000Mbps down depending on current line condition which varies from week to week. They are much better than the other major competitor in this coverage area, other ISP users slow to dial up speeds in the evening, I know other ISP users in other areas do better. I usually have an outage once or twice a year that usually gets fixed within 24 hours.