Frontier Communications
(877) 967-3710 View Frontier Plans

Frontier Internet Customer Service

Use the information included below to contact Frontier’s customer service number for issues relating to billing, sales, and technical support. We’ve organized the phone numbers for Frontier based on average time customers spend waiting on hold, department, and operating hours.

Though many providers separate billing, sales, and technical support into dedicated helplines, Frontier just has one central support number to call. If you don’t have time to wait around on hold, we’ve included a link to the company’s “schedule a callback” feature below for convenience.

If you’re looking to cancel your service outright, Frontier does have a dedicated customer retention number to call. You can save time by calling this number directly, but be aware that you will likely reach a sales agent who will offer you a special rate to remain Frontier customer.

If you are interested in Frontier’s business service, we’ve included those support numbers below as well. On average, we’ve found that business hotlines have lower wait times and more comprehensive service overall.

Frontier Communications Customer Service Phone Numbers

DepartmentPhone Number
Frontier Customer Support (800) 921-8101
Frontier Spanish Support (800) 921-8103
Frontier Cancellation Department (866) 786-6693

Contact Frontier Customer Service and Support

In this section we’ve compiled all the most relevant Frontier Communications customer service information, including phone numbers you can use to call Frontier, important pages to visit, and the links to their customer service chats you can use to contact them online.

Frontier Customer service phone number

(800) 921-8101

This is the main phone number for all Frontier customer service inquiries. The Frontier sales, billing, payments, technical support, and general customer service departments can all be reached through this line. Simply navigate through their phone menu and Frontier will redirect you to the department you are looking for. Sometimes you can save yourself the hassle of calling by browsing through the information they have in their help and support center first as your question may already be covered there.

Frontier Spanish Phone Number

(800) 921-8103

Frontier has a dedicated customer service line for Spanish speakers, as well as additional multilingual support for six other languages. When you call their Spanish customer service number, simply follow the operator’s instructions and they will redirect you to the correct Frontier department. Sales, technical support, billing, etc can all be reached at this number.

Frontier Service Cancellation phone number

(866) 786-6693

If you’d like to go forward with canceling your Frontier service, this is the number to call. As they don’t like to lose customers, there is a good chance they will try and offer you some sort of promotion or find an alternative Frontier service that fits your needs better before they agree to process your request. Also, remember there might be early termination fees if you are canceling your contract before the term period is up.

Frontier Communications Business Customer Service Phone Numbers

DepartmentPhone Number
Frontier Business Customer Support (Business) (800) 921-8102
Frontier Business Sales (Business) (855) 697-5609
Frontier Business Cancellation (Business) (866) 786-6693

Frontier Business Internet Phone Numbers

Frontier Business customer service phone number

(800) 921-8102

This is the number that Frontier business customers should call for all customer service issues. General questions, technical support, and information about billing, payments, or anything account related can all be handled by calling this line. However, if you would like to order a new Frontier business service, you should instead call their business sales number.

Frontier Small and Medium Business sales agent

(855) 697-5609

Interested in ordering a new Frontier small business service or getting more information? At this number, a Frontier agent can help you sign up for Frontier business Internet, phone, VoIP, and television services. Depending on your needs, they also have various online security and marketing solutions for small businesses as well that may be of interest.

Frontier Enterprise Internet Service Sales Agent

(855) 697-5609

Medium-sized and enterprise businesses should call this number for all sales inquiries. In addition to helping get you set up with your standard business Internet, and television services, the agent on this line can also provide you with information about some of the enterprise solutions Frontier offers. These include various Ethernet, networking, conferencing services, as well as their cloud storage and managed IT package.

Frontier Business cancellation phone number

(866) 786-6693

If you would like to cancel a Frontier business service, call Frontier at this number. This is also the best phone number if you need to temporarily suspend your service, or transfer your service to a new location. If you feel you are paying too much, the agent on this line may also be able to help you lower your bill by recommending alternative solutions and packages that better fit your needs.

Frontier Store Contact Details by City

Store NamePhone NumberStore AddressOpen Hours
Frontier Communications (203) 580-3162
Hartford, Connecticut 06112, 305 Greenfield St, United States, Hartford, CT 06112

Mon: 7AM–10PM

  • Tue: 7AM–10PM
  • Wed: 7AM–10PM
  • Thu: 7AM–10PM
  • Fri: 7AM–10PM
  • Sat: 7AM–10PM
  • Sun: 7AM–10PM

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Frontier Communications (860) 440-7101
Hartford, CT 06120
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Frontier Communications Premier Store (860) 437-0044
200 State St, New London, CT 06320

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: 9AM–12PM
  • Sun: Closed

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Frontier Communications (860) 772-0022
1 Chestnut St, Norwich, CT 06360

Mon: Open, 24, hours

  • Tue: Open, 24, hours
  • Wed: Open, 24, hours
  • Thu: Open, 24, hours
  • Fri: Open, 24, hours
  • Sat: Open, 24, hours
  • Sun: Open, 24, hours

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Frontier Communications (800) 921-8101
310 Orange St, New Haven, CT 06510
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Frontier Communications (203) 707-5446
1918, 348 Grand St, Waterbury, CT 06702

Mon: Open, 24, hours

  • Tue: Open, 24, hours
  • Wed: Open, 24, hours
  • Thu: Open, 24, hours
  • Fri: Open, 24, hours
  • Sat: Open, 24, hours
  • Sun: Open, 24, hours

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Frontier Communications Premier Store (800) 921-2101
458 Wolcott Rd, Wolcott, CT 06716
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Frontier High Speed Internet (201) 897-4658
Naugatuck, CT 06770

Mon: 8AM–12AM

  • Tue: 8AM–12AM
  • Wed: 8AM–12AM
  • Thu: 8AM–12AM
  • Fri: 8AM–12AM
  • Sat: 8AM–12AM
  • Sun: 8AM–12AM

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Frontier Communications (800) 921-8101
401 Merritt 7, Norwalk, CT 06851
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Frontier Communications (813) 684-0068
2444 W Brandon Blvd, Brandon, FL 33511

Mon: 9AM–7:30PM

  • Tue: 9AM–7:30PM
  • Wed: 9AM–7:30PM
  • Thu: 9AM–7:30PM
  • Fri: 9AM–7:30PM
  • Sat: 9AM–7:30PM
  • Sun: Closed

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Frontier Communications Premier Store (800) 921-8101
610 E Zack St, Tampa, FL 33602

Mon: 10AM–6PM

  • Tue: 10AM–6PM
  • Wed: 10AM–6PM
  • Thu: 10AM–6PM
  • Fri: 10AM–6PM
  • Sat: Closed
  • Sun: Closed

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Frontier Communications Retail Store (813) 961-8333
12400 Dale Mabry Hwy, Tampa, FL 33618

Mon: 9AM–7:30PM

  • Tue: 9AM–7:30PM
  • Wed: 9AM–7:30PM
  • Thu: 9AM–7:30PM
  • Fri: 9AM–7:30PM
  • Sat: 9AM–7:30PM
  • Sun: Closed

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Frontier Internet & TV (813) 563-7939
Tampa, FL 33618

Mon: 8AM–8PM

  • Tue: 8AM–12AM
  • Wed: 8AM–12AM
  • Thu: 8AM–12AM
  • Fri: 8AM–12AM
  • Sat: 8AM–12AM
  • Sun: 8AM–12AM

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Frontier Communications Premier Store (727) 318-9991
2069 54th Ave N, St. Petersburg, FL 33714
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Frontier Communications Premier Store (863) 284-0532
120 E Lime St, Lakeland, FL 33801

Mon: 10AM–6PM

  • Tue: 10AM–6PM
  • Wed: 10AM–6PM
  • Thu: 10AM–6PM
  • Fri: 10AM–6PM
  • Sat: Closed
  • Sun: Closed

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Frontier Communications Retail Store (941) 727-4948
6102 14th St W, Bradenton, FL 34207

Mon: 9AM–6:30PM

  • Tue: 9AM–6:30PM
  • Wed: 9AM–6:30PM
  • Thu: 9AM–6:30PM
  • Fri: 9AM–6:30PM
  • Sat: 9AM–6:30PM
  • Sun: Closed

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Frontier Communications Retail Store (941) 365-0054
1701 Ringling Blvd, Sarasota, FL 34236

Mon: 8:30AM–6PM

  • Tue: 8:30AM–6PM
  • Wed: 8:30AM–6PM
  • Thu: 8:30AM–6PM
  • Fri: 8:30AM–6PM
  • Sat: 8:30AM–4:30PM
  • Sun: Closed

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Frontier Communications (941) 777-0607
13715 Tamiami Trail, North Port, FL 34287

Mon: 8AM–8PM

  • Tue: 8AM–8PM
  • Wed: 8AM–8PM
  • Thu: 8AM–8PM
  • Fri: 8AM–8PM
  • Sat: 8AM–8PM
  • Sun: 8AM–8PM

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Frontier Communications Retail Store (574) 293-3571
129 S 2nd St, Elkhart, IN 46516

Mon: 9AM–5PM

  • Tue: 9AM–5PM
  • Wed: 9AM–5PM
  • Thu: 9AM–5PM
  • Fri: 9AM–5PM
  • Sat: Closed
  • Sun: Closed

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Frontier Communications Fiber-Optic Internet & TV (260) 408-5443
4011 N Clinton St, Fort Wayne, IN 46805

Mon: 9AM–9PM

  • Tue: 9AM–9PM
  • Wed: 9AM–9PM
  • Thu: 9AM–9PM
  • Fri: 9AM–9PM
  • Sat: 9AM–9PM
  • Sun: 9AM–9PM

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Frontier Communications Retail Store (260) 428-8582
433 W Coliseum Blvd, Fort Wayne, IN 46805

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: Closed
  • Sun: Closed

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Frontier Communications Retail Store (260) 428-8408
208 E Pettit Ave #60, Fort Wayne, IN 46806

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: 9AM–4PM
  • Sun: Closed

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Frontier Communications (260) 969-2499
Fort Wayne, IN 46806

Mon: 9AM–9PM

  • Tue: 9AM–9PM
  • Wed: 9AM–9PM
  • Thu: 9AM–9PM
  • Fri: 9AM–9PM
  • Sat: 9AM–9PM
  • Sun: 9AM–9PM

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Frontier Communications Retail Store (812) 522-7871
220 W 3rd St, Seymour, IN 47274

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: Closed
  • Sun: Closed

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Frontier Communications Retail Store (812) 235-3520
Honey Creek Mall, 3401 US-41, Terre Haute, IN 47802

Mon: 10AM–9PM

  • Tue: 10AM–9PM
  • Wed: 10AM–9PM
  • Thu: 10AM–9PM
  • Fri: 10AM–9PM
  • Sat: 10AM–9PM
  • Sun: 12–6PM

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Frontier - Business Communications (812) 235-3616
Terre Haute, IN 47807

Mon: 10AM–9PM

  • Tue: 10AM–9PM
  • Wed: 10AM–9PM
  • Thu: 10AM–9PM
  • Fri: 10AM–9PM
  • Sat: 10AM–9PM
  • Sun: 12–6PM

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Frontier Communications Retail Store (765) 743-9220
222 Northwestern Ave, West Lafayette, IN 47906

Mon: 9AM–10PM

  • Tue: 9AM–10PM
  • Wed: 9AM–10PM
  • Thu: 9AM–10PM
  • Fri: 9AM–10PM
  • Sat: 9AM–10PM
  • Sun: 9AM–10PM

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Frontier Communications (800) 921-8101
805 Central Expy S, Allen, TX 75013
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Frontier Communications (972) 895-3702
Denton Tap Road, 235 S Denton Tap Rd #100, Coppell, TX 75019

Mon: 7AM–10PM

  • Tue: 7AM–10PM
  • Wed: 7AM–10PM
  • Thu: 7AM–10PM
  • Fri: 7AM–10PM
  • Sat: 7AM–10PM
  • Sun: 7AM–10PM

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Frontier Communications (800) 921-8101
7979 N Belt Line Rd, Irving, TX 75063
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Frontier Communications (800) 921-8101
Princeton Rd, Rowlett, TX 75089
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Frontier Communications (940) 222-5275
312 W Hickory St, Denton, TX 76201

Mon: Open, 24, hours

  • Tue: Open, 24, hours
  • Wed: Open, 24, hours
  • Thu: Open, 24, hours
  • Fri: Open, 24, hours
  • Sat: Open, 24, hours
  • Sun: Open, 24, hours

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Frontier Communications (972) 954-9259
915 Fort Worth Dr, Denton, TX 76205

Mon: 7AM–10PM

  • Tue: 7AM–10PM
  • Wed: 7AM–10PM
  • Thu: 7AM–10PM
  • Fri: 7AM–10PM
  • Sat: 7AM–10PM
  • Sun: 7AM–10PM

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Frontier Communications (325) 944-5511
5803, 2701 Johnson Ave, San Angelo, TX 76904
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Frontier Communications (713) 904-4218
4800 Sugar Grove Blvd, Stafford, TX 77477
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Frontier High Speed Internet (832) 583-9907
Webster, TX 77598

Mon: 8AM–12AM

  • Tue: 8AM–12AM
  • Wed: 8AM–12AM
  • Thu: 8AM–12AM
  • Fri: 8AM–12AM
  • Sat: 8AM–12AM
  • Sun: 8AM–12AM

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Frontier Communications Premier Store (909) 397-0042
280 S Locust St, Pomona, CA 91766

Mon: 10AM–6PM

  • Tue: 10AM–6PM
  • Wed: 10AM–6PM
  • Thu: 10AM–6PM
  • Fri: 10AM–6PM
  • Sat: 10AM–4PM
  • Sun: Closed

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Frontier Communication (559) 214-0049
1171 N Alta Ave, Dinuba, CA 93618

Mon: 6AM–10PM

  • Tue: 6AM–10PM
  • Wed: 6AM–10PM
  • Thu: 6AM–10PM
  • Fri: 6AM–10PM
  • Sat: 6AM–10PM
  • Sun: 6AM–10PM

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Frontier Communications (831) 274-1152
123 S 3rd St, King City, CA 93930
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Frontier Communications -
333 3rd St, San Francisco, CA 94107
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Frontier Communications Retail Store (209) 895-7283
515 Keystone Blvd, Patterson, CA 95363

Mon: 9:30AM–5:30PM

  • Tue: 9:30AM–5:30PM
  • Wed: 9:30AM–5:30PM
  • Thu: 9:30AM–5:30PM
  • Fri: 9:30AM–5:30PM
  • Sat: Closed
  • Sun: Closed

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Frontier Communications Retail Store (916) 688-7283
9257 Laguna Springs Dr #160, Elk Grove, CA 95758

Mon: 9AM–6PM

  • Tue: 9AM–6PM
  • Wed: 9AM–6PM
  • Thu: 9AM–6PM
  • Fri: 9AM–6PM
  • Sat: 11AM–5PM
  • Sun: Closed

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Frontier Communications Premier Store (530) 458-7024
21 12th St, Colusa, CA 95932

Mon: 9AM–4PM

  • Tue: 9AM–4PM
  • Wed: 9AM–4PM
  • Thu: 9AM–4PM
  • Fri: 9AM–4PM
  • Sat: Closed
  • Sun: Closed

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Frontier Communications (530) 433-1122
6390 Clark Rd, Paradise, CA 95969
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Frontier Communications Premier Store (530) 257-1815
1010 Main St, Susanville, CA 96130

Mon: 10AM–5PM

  • Tue: 10AM–5PM
  • Wed: 10AM–5PM
  • Thu: 9AM–4PM
  • Fri: 10AM–5PM
  • Sat: Closed
  • Sun: Closed

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Additional Contact Channels for Frontier Communications

Frontier Customer Support Page

Frontier’s main customer service portal includes a number of interesting features. In addition to the regular customer service numbers you would expect, on this page you can also find their help and support center, live chat support, and their customer service callback feature where you can schedule a time to have Frontier call you.

Frontier Customer Support

Frontier Customer Chat Page

Using Frontier’s online chat is a great way to get in touch with their customer service team without having to wait on hold on the phone in their normal customer service queue. After you select the department you need, you will have to fill in your name, email, and phone number, and then in most cases they will instantly connect you with a Frontier agent.

Frontier Live Chat Support

Frontier Cancellation phone number

This is the link where you can find all the information you need in order to cancel your Frontier service. One thing to keep in mind is that Frontier lets you pause your service for periods of between one to nine months without suffering any fees. If you plan on reinstating your Frontier service sometime within that time period, it is always better to just temporarily suspend your service rather than outright cancel it.

Cancel Frontier Service

Frontier Communications Business Internet Contact Pages

Frontier Business Service Cancellation

On this page, Frontier business customers can find all the same customer service features as on the residential customer service page, such as online chat support, and Frontier’s schedule a callback form. Also included is the Frontier help center which has informational articles intended to help solve common service issues that both business and residential customers face.

Business Customer Service

Frontier Business Customer Live Chat

In most cases, using the Frontier business online chat support is an efficient way to get your customer service issues handled quickly. Any questions related to billing, payments, your account, or simple tech support stuff should all be able to be taken care of over the live chat without having to deal with wait times calling into the customer service department by phone.

Business Live Chat

Frontier Business Internet Service Cancellation

This page has all the information you’ll need to know before canceling your Frontier service. However, as this page is shared between residential and business customers, you are going to need to call into their cancelation hotline in order to get full details of what cancelation means for you. Remember, if your business is currently using any IT equipment that was provided by Frontier, you will likely have to return it once you terminate your service.

Business Service Cancellation

Frontier Communications Social Media Accounts

Frontier Twitter Account

Check out Frontier’s Twitter to get updates on the most popular series and movies available with their television and on-demand entertainment services. Also, if you send them a Direct Message they can assist you with customer service inquiries. Just make sure to include your email address and phone number in case they need to contact you outside of Twitter.

@FrontierCorp

Frontier Facebook Account

Frontier posts the same sort of entertainment promotions on their Facebook as they do on Twitter. However, if you need to contact Frontier about a customer service related issue, using Facebook is a good way to do it and is basically just as fast as their live chat feature. Frontier agents typically reply to Facebook messages within minutes.

Frontier Facebook

Frontier YouTube Account

In addition to posting short customer testimonials, Frontier also hosts a large number of video tutorials that explain how to use their various products and services. These are the most useful part of their YouTube channel and can be accessed by visiting the playlists section. Topics include things like setting up your router, creating an online Frontier account, and managing your email.

Frontier YouTube

Frequently asked questions about Frontier

  • What are the hours for Frontier customer service?

    While the Frontier technical support department is open 24/7, their general customer support line has more limited hours with representatives available Monday through Friday 8:00 am to 9:00 pm ET, and Saturday 8:00 am to 8:00 pm.

  • Can I cancel my Frontier service online?

    Unfortunately, you are not able to cancel your Frontier service online or via email. In order to cancel, you must either call the phone number listed for their cancelation department and speak with a representative, or visit your local Frontier Communications office in person.

  • Does Frontier charge a cancelation fee?

    If you are currently in a long-term contract, it is likely that canceling early will cause you to incur a fee. Before canceling, customers should consider suspending their service instead. Frontier allows temporary service suspensions for periods of one to nine months without any penalties.

  • Where can I pay my Frontier internet bill?

    Pay your Frontier Internet bill online by logging into your Frontier account and navigating to the payments and billing section. If you do not have an online account, you can also pay online by using Frontier Express Pay, or pay by phone by using the numbers listed above.

  • Does Frontier have a support email address?

    While the easiest way to contact Frontier support is by using their customer service phone number or live chat, customers can also email Frontier at support@frontier.com. Although this method is not the fastest way of getting help, they normally will respond to emails within 24 hours.

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