Sonic

I've been a Sonic customer for many years for their customer service alone. On the rare occasions I call, I get to immediately talk to a smart person who can fix things. That alone made me a loyal customer. Earlier this year they upgraded me to their gigabit service. My price actually went down, and now I have 1000 Mbps service both up and down. It's been fast and reliable, and I heartily recommend them.

Sonic runs all their lines at maximum attainable speeds. No data caps. Cost also includes a generous bundle of additional useful services at no additional cost. Eg. faxline, domain name service, hosting, VPN, and others. Impeccable in house customer service.

The high quality of customer service and the uncapped maxed out DSL speeds are pluses for Sonic.net. Unfortunately, the recent $10 increase in monthly fees to help fund fiber expansion in Northern California makes the service less attractive.

Sonic.net has been our service provider for nearly a decade. As we grew from needing T1 service to 8Mbps to 100Mbps, and now to 1Gbps, Sonic has been there to provide over the top customer care in comparison to others. If you want professionalism and quality of service standing side by side with speed and uptime, you cannot get any better than Sonic.

Available plans and getting service were uncomplicated. They sent a modem/router and the rest was plug-and-play. Customer Service if needed is provided by a bright young person in Santa Rosa. Download speed is acceptable but monthly cost are about as low as you can go. We wish Sonic was in the area we're moving to.

I've had Sonic for a couple years now. I rent a router, and for my area, I pay about $57 after taxes (from their $40 plan for phone and internet), and I get on average 5-7 Mbps. It's not blazing fast, but their customer service is phenomenal. I've literally never had an issue where they were unable to fix, my only gripe is that, for what I'm paying, I could easily go back to my previous ISP. I wish fiber internet could come sooner, or that they lower their price for the speed that I'm getting, but for now, I just gotta suck it up and live with it.

Top-notch speed at 1Gbps up & down with no cap! It outright beats the others that I used to subscribe to. I have it for over 4 1/2 years in my neighborhood now. Lovin' it!

Sonic is an awesome provider that treats customers right. Their support is top-notch, they believe in privacy and consumer rights. Unfortunately they don't offer their fiber in my location, so I have purchased DSL through Sonic. As such, the line is owned by AT&T and subject to their quality standards. I occasionally have issues with it, but Sonic does everything they can to get the issues resolved. If Sonic had their fiber offerings in my area, I'd go with them in a heartbeat.

I'm a consulting IT manager. I've worked with almost every ISP on the West Coast, certainly all of the big ones. Sonic is easily the best business and personal ISP around. If they're available in your area, you should give them a try. If they're not in your area, then ask them to cover your area. If you go to their website and check to see if they offer service, they keep track of areas where people are asking.

Sonic fiber is fast and provides excellent service. And they get 5 stars for the privacy protection and protection of Net neutrality.

I have used Sonic over several years. I can always rely on their courtesy and competence, whether I have a technical question or a billing matter to discuss. The service provided is excellent.

Sonic Gigabit service is hands down the best Internet service you can get. The combination of maximum bi-directional speed, zero data caps, privacy, included features (e.g. VPN), and superb support, not to mention good pricing vs. the competition, simply can't be beaten. It's a shame their gigabit service isn't more widely available, but hopefully, it will be soon. In the meantime, if you're in their coverage areas in Sonoma County or the Bay Area, count yourself lucky and enjoy!

I had Sonic for more than a year now and I am very happy with both speed and service. Being able to call most part of the world free of charge on the phone is another great addition brought by Sonic.

Their speeds are good, not great. But their service is far and away the best I have ever experienced with an ISP. Quick answer to customer or tech support calls by actual people that live here and know what they are talking about. Very transparent explanations and troubleshooting. Very quick service. I can't recommend them more highly. Just eager for them to get fiber into LA, which is still gonna be a while, but the speeds are good enough to do work and stream movies, especially because they are consistent.

I love Sonic. Great service, helpful people, excellent price. Terribly sorry to leave their area. Sob.

Without any doubt the best ISP in the country... excellent and competent on shore techs who speak fluent English. High speeds, consistent speeds, at very competitive prices which includes telephone service, free calling to most of the world. Highest praise for Sonic. A very satisfied customer for the last 13 years.

The amazing speeds and reliability are worth the cost of less than $100 a month! The best ISP I have ever had!

It's great for a 1 year locked in price, but then it goes up in price comparable to other providers. Be prepared for a fairly long wait on the phone if you have problems.

1) Their customer service answers to phone quickly and everyone is knowledgeable. There is no transferring to other departments or getting put on hold. 2) The installation was quick, painless and free. 3) I regularly get over 900 Mbps down and over 800 up. 4) Couldn't be happier.

Love Sonic, used for both home and 20+ work sites in Bay Area. Great customer service!

Super fast - easy install - uses existing ethernet in house and works great. WIFI super great too!

I've been a DSL customer for a couple of years at least. I love the service. When my phone quit, I texted Sonic. Within two minutes I received a text telling me two things to try, the first one worked. On the other occasion, I sent a text and a tech called me and walked me through a solution. Now fiber, which is an order of magnitude faster download; the upload is equally fast! Awesome!

Sonic has been absolutely incredible. We have their Gigabit Fiber, which is not only priced unimaginably better than any and all of their competitors, but they're not cheap or stingy with the speed either. - They don't force a data cap on you, so you can truly surf and download, upload to your heart's content. - They've never throttled the internet speeds, and we have certainly used it heavily. - But I think most incredibly, the connection is SYMMETRICAL! Which means that not only do we have a full 1 Gigabit download, we ALSO have 1 Gigabit upload as well! Who the heck else does that. Sonic's customer service? Where do I even begin? Amazing. From the installation to anything that's come up after, they've always been incredibly on top of everything, and super helpful. When you call, it's apparent you're speaking with a trained professional in the United States. They know exactly what's up, are super friendly, and have always just gone above and beyond anything you'd expect from a company. They really feel like they're friends or family, and that's quite the accomplishment. The only time we ever had even close to an issue was when we weren't sure if our Wi-Fi speeds, which were still insanely fast in the *hundreds* of Mbps, could be faster. The gentleman I spoke with, just by merely mentioning the Wi-Fi didn't seem as fast as it could be, took it so incredibly personal (as if it was his own home, or brother/sister/parent having the issue) to figure out and squash anything that may be slowing it down. It actually caught me off guard, just how much he cared - it made me realize how much we just get used to companies and customer service just not caring. You could hear it in his voice, just the fire and passion to figure out what any possible solutions could be - just so that we, these people he didn't even know, could be even happier. He spent time not just thinking up a bunch of various solutions that may work, but also actually knew enough to explain why and how each thing would help. In the end it actually ended up being an issue on OUR end, NOT Sonic's (our Wireless cards were literally not fast enough to keep up with their insane speeds - we had to buy new ones!), but even though it ended up being our fault you wouldn't believe how passionate and caring they were. They called me a couple of days later to check-in and make sure everything was ok, they sent me a couple of emails happily asking if there was anything they could do or if we needed anything else, everything. Wow. Just, completely on top of things. They'd even offered to send somebody out "just in case" within 1 1/2 days (it was late Saturday, they said they would get somebody to us Monday). We looked around, and have lived different places - nobody has ever even come close to Sonic's offering. Sonic has been, hands-down the absolute best Internet Service Provider we've ever had. I've written reviews before, and I always try to think of any cons. I honestly don't remember the last time I ever wrote a review where there were zero cons - and yet, here we are. Sonic, I don't know how they've managed to do it, all while still flying under everybody's radar, but if there was a company ready to take over and make substantial changes to the industry, it's Sonic. They don't seem to have forgotten where they came from, and have somehow managed to keep their prices just, unimaginably competitive. Their prices just humiliate everyone else and make you realize how profit-driven other companies are - to the extent that, unlike Sonic, they end up just putting it above customers. Sonic, if you're reading this: thank you for being you. You don't realize how much customers appreciate you. And to you, stranger of the internet, I hope that this has been helpful to you in gaining insight into what has to be one of the best companies in the world. I gladly, and wholeheartedly, fully recommend Sonic.

No complaints and wicked fast speeds. No problems. Would recommend to everyone.

I regularly get both upload and download speeds in the 900 Mbps range with my symmetrical Sonic fiber on other test websites. However, this Broadbandnow test shows speeds only in the 100-400 Mbps range on both of my wired PCs. I've had Sonic fiber for 18 months with no problems. I'm happy with their supplied Pace 5268AC gateway.

Super fast with great customer support.

I've had Sonic for the last year and a half, and it's been great. So great that I'm sad they don't serve the new city I'm moving to. The fiber connection gets you 1 Gbps upload and download speeds. Though you will have to plug in directly using an ethernet cable to experience those speeds - over WiFi using the mesh network I've mostly gotten somewhere between a 100 and 300 Mbps, which is still really fast. Their customer service is also great. There is almost never a try to upsell you on anything. When I called in earlier to cancel the service because of my move, they didn't even ask me for the new address to see if there is a way to continue the service. Basically, VERY straight to the point. The customer service members that I've interacted with (not many, because issues happen very rarely) have all been friendly and knowledgeable too. I'll miss ya, Sonic!

Sonic 1 Gbps internet - comes with 802A1c 5G Wifi router at no cost and installation is free. It costs less than my old DSL line which was 6 Mbps. I get good WiFI speeds on all devices in our house (TVs, iPhones, iPads, tablets, etc. Best speed is on the direct connection to my iMac through ethernet where I get 900Mbps.

Sonic's fiber-to-the-home service is amazing and is only made better by their top-shelf support and low cost. Love it!

Excellent. The best internet provider I've ever had. Fast, very reasonably priced, and good customer service.

This ISP provides me with download speeds of up to 1000Mbps. Probably the most important aspect of this ISP is that they're AFFORDABLE. Starting at only $40 a month for fiber internet. This is amazing! Getting Sonic was one of the best lifestyle choices I've ever made.

Fiber upload speed is great to have for uploading data. Expansion has made average worker about the same as other companies, but mgt seems good overall, and the user boards fill in the less-commonly-needed details for people who want to augment somehow.

The technician was awesome, went above and beyond, and was great to talk to while installing service. No surprises from billing or customer service. I used my own router, but then I set up the one they gave me a few months later and it was easy to get set up, I didn't have to call them at all. A+

Waited a long time for this 'best in class' service. Great service at a bargain price.

Gigabit speeds from order to delivery in one week. Amazing staff. Just wow.

For $50, you really can't beat Sonic's fiber. They are rolling out pretty slowly, but if they are in your area, run, don't walk, to sign up. The installer was friendly and the install went smoothly. Speed is pretty much as promised though you won't necessarily get that in the real world since you're limited by the other end.

Great upload/download speeds up to 300 Mbps. Finally ditched bad service from AT&T.