Internet Providers in Verona, Wisconsin

Customer service is non-existent! I called twice to talk with someone. First time I was on hold for 37 minutes and I finally hung up. Second time after waiting 21 minutes, someone finally picked up. I asked one question, they put me on hold for 5 minutes. Then I asked if I could move my phone number to a mobile provider, Tony put me on hold again. Should that be something all customer service reps should know? After being on the phone a total of 1 hour on just this call, 97 minutes total, I hung up once it was 7:11PM figuring they were not going to come back since the website says they are open until 7:00 PM! Also reviewing their website, phone and internet costs $39.94/mo., a special. We are currently paying $90+ for the same service and that only includes local calls, no long distance. We have been a customer for 28 years. I guess they do not care about their customers!

I am getting 25 Mbps out of 100 Mbps I'm paying for. Fiber line too. Should be blazing fast. They require use of their modems. Can't boost signal by replacing it. Not pleased and TDS doesn't care. Guess I'll be switching.

I've had TDS since the early 1990's when there was only dialup. Their service has grown over the years and I currently have 5 Mbps DSL which has always been reliable. I can stream Netflix, YouTube, and it's unlimited. The only complaint is the cost of $62/ month. The internet itself is closer to $40, but because of the required land line to get it, there are all kinds of extra fees which drive the cost up. No complaints otherwise, their customer service has always been good. I do recommend buying your own modem, because theirs kept kicking me offline and you have to pay a rental charge.