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A Complete Guide To Internet Service During The Coronavirus Pandemic

As more and more of us are being asked to stay home in the wake of the coronavirus, staying connected to friends, family, and our working and learning environments is essential.

Whether you are looking to get connected, stay connected, or look for resources to support your family online, we have you covered.

Para ver nuestra guia de consejos en español, pulse aquí.

How to sign up for free internet during the coronavirus pandemic

If you are trying to get connected to the internet right away, several national providers have opened up their low-income internet programs, allowing you to receive free connectivity for up to two months if you qualify.

Below, you’ll find several free options for getting connected:

ProviderSign UpInternet PlanWho It's ForPrice
Comcast Xfinity Sign Up OnlineInternet Essentials - Speeds up to 25 MbpsNew customers who are eligible for any federal assistance programsFree for 60 days ($9.95 per month after)
Charter SpectrumCall
1 (833) 267-6094
Spectrum Broadband - Speeds up to 100 MbpsNew customers who have at least one child K-12 in their homeFree for 60 days
CoxSign Up OnlineConnect2Compete - Speeds up to 15 MbpsNew customers who have at least one child K-12 in their home and are eligible for any federal assistance programFree for 30 days
SuddenlinkCall
1(877) 794-2724
Altice Advantage - Speeds up to 30 MbpsNew customers who have at least one child K-12 in their homeFree for 60 days

Will my internet service be shut off if I can’t pay my bill during the coronavirus?

Luckily, most providers are heeding the Federal Communication Commission’s call to avoid disconnecting users during the current pandemic. This means that your internet service likely won’t be cut off, even if you can’t pay your bill.

More than 700 companies have now signed the Keep Americans Connected Pledge, which means that they have committed to:

  • Not terminate internet service for residential or small-business customers if they cannot pay their bills because of the new coronavirus outbreak
  • Waive late fees incurred if a residential or small-business customer cannot pay their bill because of the new coronavirus outbreak
  • Open its public Wi-Fi hotspots to anyone who needs it

If you are struggling to pay your bills, don’t panic. If you are in doubt, call your provider’s customer service line and speak directly with them. Chances are, they will have options available to you.

What internet speed do I need to work from home?

As millions of Americans are transitioning to working from their homes, many are wondering if their internet connection is up to the task.

The good news is, many of the common applications you may use for work may not require a very speedy connection, including things like working in Google Docs, sending emails, and even participating in voice-based meetings.

That said, video chatting or other “high-bandwidth” applications may require a faster connection, especially if multiple people in your home are trying to access them. As a general guideline, we recommend a connection that supports at least 25 Mbps download and 5 Mbps upload to keep your entire family connected during this time.

Will my internet be slower during the coronavirus pandemic?

Yes, your internet speed may be affected by the COVID-19 outbreak, depending upon where you live and what type of connection you have. Users who use a DSL connection are particularly vulnerable due to the decreased bandwidth capacity of these older connections, but cable and fiber users may experience moderate slowdowns as well.

If your family has multiple individuals all trying to connect at the same time throughout the day, you may experience more significant disruptions, especially when trying to do things like video chat with friends, co-workers, and teachers. When possible, try to stagger these between users throughout the day to preserve your bandwidth.

Be sure to read our guide to optimizing WiFi speeds if you are looking to ensure your family stays connected during this time.

Is my internet data cap still in place during the coronavirus?

The good news is that many internet service providers have suspended or paused data caps entirely for the immediate future. So far, the following providers have taken this step:

  • CenturyLink
  • AT&T
  • Comcast Xfinity (Through Mid-May)
  • Cox (Through May 15th)
  • Mediacom (Through May 15th)
  • Sparklight (Through Mid-April)
  • How can I set my children up for online learning at home?

    For starters, most online learning services recommend having a broadband internet connection in order to ensure an optimal experience for your children.

    The FCC currently defines “broadband” as an internet connection that provides at least 25 Mbps (megabits per second) download speeds and 3 Mbps upload speeds. You can check your personal connection’s speed using our internet speed test tool.

    Services like Zoom generally recommend a connection that offers at least around 1 Mbps in terms of both upload and download speeds. Thankfully, every plan listed in the resources above meets this threshold.

    How to get help and support for your children

    If you do not have an internet connection that meets the requirements for online learning, know that there are likely options available to you.

    For one, many providers are taking measures to ensure more Americans are able to access connections at home when they need them. Comcast Xfinity, for instance, has implemented measures including flexible payments with waived late fees, a temporary pause on all data caps, and access to free Xfinity wifi hotspots. You can view a map of where these are available right here.

    You can also potentially use your existing cellular service to help facilitate your child’s coursework if you have a “mobile hotspot” function on your mobile device. Keep in mind that you might incur additional charges if you enable this function, depending upon your plan and provider.

    If your child’s school is closed entirely, there are still ways to keep their education moving along. Scholastic has launched a free website geared toward providing a robust online learning environment that requires no setup or extra equipment to access.

    Additional Low-Income Internet Options

    This page will be updated with any additional internet offerings that open up in light of the coronavirus outbreak in the U.S. For resources you can take advantage of at any time, be sure to read our guide to internet options for low and fixed income households.

  • Author: BroadbandNow Team
  • Last updated: 4/29/2020