Spectrum Internet® Reviews

The rep who assisted me is extremely awesome. Thank you so much for your great customer service. You are the reason why I'm staying with Spectrum.

Customer service, speed, and reliability are good, but I only have internet service getting charged for $75 a month then I saw the statement, will increase by $4 next month. After a good price for about 2yrs, they will increase just like that, cant switch because there are no other company services in this area.

Service and installation was a breeze. Great service and a great deal for the money.

They cost too much for the service they provide.

There has been a tremendous miscommunication… we have not had cable/Wi-Fi for 4 weeks, after just moving here! We have been very upset staring at a wall quite literally…. We made an appointment with Spectrum they sent someone out and couldn’t help us… due to bad wiring but then we called again made another appointment with Spectrum and the tech completely turned the day around, and literally saved the day. He literally worked hard, not giving up, and just was overall determined! We thank you for making Louisville, Kentucky a better place for us! Thank you! You are the man! You are amazing at what you do! Spectrum is lucky! Keep it up! Thank you again!

A couple times I found myself in Ogdensburg running errands so one of my errands was to go to Spectrum so I stopped in the Ogdensburg office. Immediately upon entry I was greeted by two employees Kaitlyn and Roseann I believe their names were. I stepped up to the desk and had some questions about my service that I wasn't too sure on. Kaitlyn was able to answer any and all questions that I had, and got me back on the right track with my service. Both females were extremely professional, courteous, and very helpful!!!! I've been a spectrum / Time Warner Cable customer for over 10 years and that was hands down the best service I have ever had!!!!!! Hats off to that team!!!

I pay 120$ a month for 100 Mbps internet cable with like 200 channels and home phone. My internet is always working, only once has it went down and that was at 3 AM for them to do maintenance. I always heard people complaining about connections but that's odd, it always works for me and I'm guessing it's user error. Sure, when I first turn on the cable box for the day, it takes a while to update which is a little annoying but gives me time to do some other things I need to do. Overall, I'm pretty satisfied. Maybe the price could be a little better, not sure what it is costing them but I do know they're always updating networks and laying new lines so I'm sure it's costly for them.

I have had great customer service and services through Spectrum. I now have cellular as well. Whenever I have had issues with my service, they are quick to resolve. Their agents, for the most part, are experienced and knowledgeable but most of all helpful. I would highly recommend.

I spoke with a great tech. She told us how to fix our internet issue. She was patient and helpful and she made sure that we regained our service. I told her that I would leave her an excellent review. I was very pleased with how she immediately handled our request.

By far the BEST cable company! Anytime I’ve ever had an issue, 24/7 customer service has always helped me out. Spectrum has more channels than most companies. Awesome features as well. Prior to Spectrum, I had a satellite TV provider that always “disconnected” during a storm or if it got a little windy outside. I no longer have to worry about my connection. Thank you Spectrum for being so amazing!

Last week, tech came to my apartment to connect my cable service. Previously I streamed the Internet and watched only YouTube. There was difficulty changing over to HTML 1 due to antiquated wiring at my apartment complex but he conquered all satisfactorily. Took some time. Polite, on time, professional, diligent, respectful, knowledgeable. Hats off to a great Spectrum Technician.

I became a spectrum customer after my previous company was taken over. They want more money to keep the channels I previously had on my "Sports Package". After that and the bad service on their Guide, I've cancelled any extra services (HBO,Showtime), back to basic, and will be looking at going back to my previous cable provider (WoW!). The (lack of) customer service provided on the phone were bordering on rudeness.

I get 200+ Mbps for the cheapest plan available at the time of writing this review. The only complaint that I have is the price hikes. Internet prices should be the same for old and new customers.

They raised their rates twice in a year. I canceled the cable because of the rate changes and they turned the channels off immediately, but made me pay for the whole month that I was unable to use. The customer service was horrible. I kept the internet only because no other options in my area. Would not recommend

Just moved into a new apartment here in Fountain Valley. I requested the service online, and the kit arrived within a couple of days. The self-install process was easy and painless, and internet speed is exactly what I'm paying. Hopefully, it stays consistent, but thus far I'm a happy customer.

Decent service, speed, and price.

Impossible to get through to customer service. Hold times are 30 minutes or longer. I have been trying for 3 days. After 20 minutes of holding your call gets dropped. This has been a 3 day almost 3 hour job and I still haven’t gotten through.

Spectrum is very reliable but I don’t like the fact that they are upping the prices $10+ per year for the same service, I get 68mbps download.

Today I contacted Spectrum customer service pertaining my cable billing. I was later transferred to a supervisor and she worked with me for over an hour to ensure I understood my bill. Eventhough I seemed a little aggravated at times, her professionalism never changed. She went above and beyond to ensure I understood my bill and not once did she show any signs of a negative attitude. The kind of professionalism I received from this agent is a lost art in today's world. I can go on and on about her, but I'm going to leave it as associate like her is hard to find. Thanks again.

I would like you to know that your technician Jumber #67650 did a great job installing my equipment. He encountered an obstacle involving a jack that was across the room from where I wanted to place the TV but creatively resolved the issue and was over all very professional. Jumber is an asset to your company. Thank you.