About Spectrum

  • Charter Spectrum was adopted as the name of Charter Communication’s residential services in 2014.

  • While it is often just referred to as “Spectrum®,” Charter Spectrum is the official trade name of Charter Communications.

  • Charter Communications acquired Time Warner Cable and Bright House Networks in 2016, which now fall under the Spectrum brand.

  • Spectrum saw annual revenue of $48.1 billion in 2020, a 5.1 percent increase over 2019.

BroadbandNow’s research is extensive and covers all major internet providers. We’re frequently cited by journalists across the world.

Learn more about the reliability of our data.
Spectrum Availability Map. Click for interactive map.

Overview of Spectrum’s Services

Since merging with Bright House Networks and Time Warner Cable in 2016, Spectrum has grown to become one of the top three largest Internet providers in the U.S. Their “Spectrum” coverage area includes 102.7 million residents and spans 44 states. They have the widest coverage in California, Texas, New York, and 41 other states and primarily deliver service via Hybrid Fiber-Coaxial infrastructure.

One of the defining features of Spectrum, when compared to other cable providers, is their easy-to-understand tiered pricing system, which offers the same price for similar plan speeds nationally. Digital TV and Phone bundles are also available from Spectrum.

Spectrum Availability

Spectrum is mostly available in urban and suburban areas, including widespread coverage in major metro areas on the East and West Coasts such as New York and Los Angeles. Their coverage area increased dramatically after their merger with Time Warner Cable and Bright House Network in 2016, and while both older brands have been retired, many customers still refer to their service as “TWC” or “Bright House” in old non-Spectrum service areas.

Spectrum agreed to a variety of pro-consumer clauses in their merger agreement, including the requirement to build out Spectrum broadband service to “pass” 145,000 new residences in New York state and increase the minimum speed for all customers within the state to 100 Mbps (wireless speeds may vary). While Spectrum hasn’t been able to live up to all these promises, largely due to utility pole access disagreements, they have been required by the state of New York in this case to commit substantial funds ($13 Million maximum), released on a rolling basis for any future missed targets on building out service for new customers in low-access areas.

Spectrum Hybrid Fiber-Coaxial Cable Network

Spectrum uses what’s known as an HFC (Hybrid Fiber-Coaxial) network for the delivery of wired broadband services. In essence, this means that data on their network travels over fiber lines for most of the journey to subscribers, but switches over to older, cheaper coaxial cable lines for the short distances within neighborhoods. The distance of this coaxial “hop” varies, but the overall effect is that download speeds come in the 50–500 Mbps range, with upload speeds around 10–25 Mbps. Compared to fiber’s 1,000 Mbps “gigabit” benchmark, this is slow. But compared to the 15 Mbps average offered by DSL, it’s blazing fast. This balance of performance and affordability is what makes cable the most common way American consumers connect to the Internet.

The main caveat with HFC or “cable” networks is bandwidth sharing, which is the byproduct of multiple residences being connected to a single fiber “node” in the area. Think of it as branches in a tree getting smaller as they spread out — if one branch needs more water, the tree might send more to that branch at the expense of other branches. You can see this in action during “peak use” hours of the late afternoon and evening, when most customers see a reduction in speeds due to the high volume of streaming on OTT services like Netflix.

Check Availability
by address:
Ways to order Spectrum:

Spectrum Low-Income Internet Access Program

Low-cost and reduced-cost Internet access plans from Spectrum are available for low-income consumers who meet certain eligibility requirements. As of 2018, those requirements are that the applying customer already participates in one of the following governmental assistance programs:
– The National School Lunch Program (NSLP); free or reduced cost lunch
– The Community Eligibility Provision (CEP) of the NSLP
– Supplemental Security Income ( = age 65 only)

Spectrum Customer Satisfaction Poll

Among the 65,660 customer reviews we’ve collected for Spectrum, 50.0 percent of subscribers recorded a favorable rating for Spectrum as a provider.

Spectrum ranks close to the top of the charts for Netflix users, with a ranking of No. 5 as of 2018. They’re also well-regarded by OTT (Over the Top) video customers since they don’t currently use usage-based billing, which means that subscribers can stream as much video content as they like without running into steep fees for extra data use or throttling, even if they don’t subscribe to any Spectrum TV® services.

Spectrum Customer Service

Spectrum’s residential customers have a few ways to contact customer service: via phone at (855) 707-7328, the online chat feature on spectrum.com/contact-spectrum/contact-us, or via the My Spectrum Support app available for iOS and Android devices. Spectrum’s business customers can contact (844) 684-0658 for support or use the resources provided on spectrumbusiness.net/support.

Charter Communications Mergers and Ownership

The brand name “Spectrum” is used by Charter Communications, Inc. to market their consumer and business broadband products and services. The company’s merger with Bright House Networks and Time Warner Cable in 2016 makes them the second- largest Internet provider in the U.S. today. Spectrum is reportedly currently undergoing talks with other major Internet, TV, and phone providers with an eye towards further acquisitions in the telecom space, and it is expected that the corporate structure of Spectrum will continue to change over coming years as the company works to position itself as a major media source.

As a condition of their 2016 merger, the FCC required Spectrum to:

  • Not implement data caps
  • Not attempt to impact the OTT industry
  • Expand service to 2 million customers in underserved markets
  • Not charge for interconnections

Spectrum Merger Billing

While network investment and expansion have overall improved the Spectrum network from a user perspective, billing changes from the merger with TWC and Bright House have been problematic for some customers. The main culprit here is “promotional pricing” or “loyalty rates,” a common practice with both TWC and Bright House Networks. Spectrum is moving to standardize pricing across the board, which means that customers are “grandfathered” on reduced rates, thereby alleviating billing negotiation. This has pros and cons, but the bright side is that the billing is simple to understand, has few fees compared to other cable providers, and is consistent in all Spectrum service areas.

Availability by State

Alabama 2,226,927 1000mbps
Arizona 178,532 1000mbps
Arkansas 141 1000mbps
California 19,498,945 1000mbps
Colorado 369,207 1000mbps
Connecticut 355,355 1000mbps
Florida 6,960,459 1000mbps
Georgia 1,882,006 1000mbps
Hawaii 1,305,596 1000mbps
Idaho 145,945 1000mbps
Illinois 669,638 1000mbps
Indiana 1,282,070 1000mbps
Kansas 613,990 1000mbps
Kentucky 2,757,831 1000mbps
Louisiana 589,966 1000mbps
Maine 1,046,562 1000mbps
Maryland 6,428 1000mbps
Massachusetts 859,561 1000mbps
Michigan 2,623,360 1000mbps
Minnesota 1,048,983 1000mbps
Mississippi 38,987 1000mbps
Missouri 3,121,461 1000mbps
Montana 593,298 1000mbps
Nebraska 643,463 1000mbps
Nevada 573,239 1000mbps
New Hampshire 157,102 1000mbps
New Jersey 209,800 1000mbps
New Mexico 34,206 1000mbps
New York 11,259,005 1000mbps
North Carolina 7,851,495 1000mbps
Ohio 9,334,259 1000mbps
Oregon 751,129 1000mbps
Pennsylvania 377,444 1000mbps
Rhode Island 214 1000mbps
South Carolina 2,717,794 1000mbps
Tennessee 1,795,486 1000mbps
Texas 13,067,254 1000mbps
Utah 0 1000mbps
Vermont 51,192 1000mbps
Virginia 207,668 1000mbps
Washington 655,180 1000mbps
West Virginia 75,451 1000mbps
Wisconsin 4,467,872 1000mbps
Wyoming 321,667 1000mbps

Cities and Towns Spectrum Has Coverage

  • Athens, AL
  • Auburn, AL
  • Bessemer, AL
  • Birmingham, AL
  • Decatur, AL
  • Dothan, AL
  • Gadsden, AL
  • Montgomery, AL
  • Tuscaloosa, AL
  • Yuma, AZ
  • Alhambra, CA
  • Anaheim, CA
  • Apple Valley, CA
  • Arcadia, CA
  • Azusa, CA
  • Bakersfield, CA
  • Baldwin Park, CA
  • Bell Gardens, CA
  • Bellflower, CA
  • Buena Park, CA
  • Burbank, CA
  • Camarillo, CA
  • Canoga Park, CA
  • Canyon Country, CA
  • Carlsbad, CA
  • Carson, CA
  • Cathedral City, CA
  • Cerritos, CA
  • Chino, CA
  • Chino Hills, CA
  • Colton, CA
  • Compton, CA
  • Corona, CA
  • Costa Mesa, CA
  • Covina, CA
  • Cypress, CA
  • Delano, CA
  • Downey, CA
  • El Centro, CA
  • El Monte, CA
  • Encinitas, CA
  • Fontana, CA
  • Fountain Valley, CA
  • Fullerton, CA
  • Garden Grove, CA
  • Gardena, CA
  • Gilroy, CA
  • Glendale, CA
  • Glendora, CA
  • Granada Hills, CA
  • Hacienda Heights, CA
  • Hawthorne, CA
  • Hemet, CA
  • Hesperia, CA
  • Highland, CA
  • Hollister, CA
  • Huntington Beach, CA
  • Huntington Park, CA
  • Indio, CA
  • Inglewood, CA
  • La Habra, CA
  • La Mirada, CA
  • La Puente, CA
  • Lake Elsinore, CA
  • Lakewood, CA
  • Lancaster, CA
  • Long Beach, CA
  • Los Angeles, CA
  • Lynwood, CA
  • Modesto, CA
  • Montebello, CA
  • Monterey Park, CA
  • Moreno Valley, CA
  • Murrieta, CA
  • Newport Beach, CA
  • North Hills, CA
  • North Hollywood, CA
  • Northridge, CA
  • Norwalk, CA
  • Ontario, CA
  • Orange, CA
  • Oxnard, CA
  • Pacoima, CA
  • Palm Desert, CA
  • Palmdale, CA
  • Panorama City, CA
  • Paramount, CA
  • Pasadena, CA
  • Perris, CA
  • Pico Rivera, CA
  • Placentia, CA
  • Pomona, CA
  • Porterville, CA
  • Poway, CA
  • Rancho Cucamonga, CA
  • Redding, CA
  • Redlands, CA
  • Redondo Beach, CA
  • Reseda, CA
  • Rialto, CA
  • Riverside, CA
  • Rosemead, CA
  • Salinas, CA
  • San Bernardino, CA
  • San Diego, CA
  • San Gabriel, CA
  • San Luis Obispo, CA
  • San Marcos, CA
  • San Pedro, CA
  • Santa Ana, CA
  • Santa Clarita, CA
  • Santa Monica, CA
  • Sherman Oaks, CA
  • Simi Valley, CA
  • South Gate, CA
  • Sun City, CA
  • Sun Valley, CA
  • Sylmar, CA
  • Temecula, CA
  • Thousand Oaks, CA
  • Torrance, CA
  • Turlock, CA
  • Tustin, CA
  • Upland, CA
  • Valencia, CA
  • Van Nuys, CA
  • Ventura, CA
  • Victorville, CA
  • Vista, CA
  • Watsonville, CA
  • West Covina, CA
  • Westminster, CA
  • Whittier, CA
  • Wilmington, CA
  • Woodland Hills, CA
  • Yorba Linda, CA
  • Yucaipa, CA
  • Grand Junction, CO
  • Altamonte Springs, FL
  • Apopka, FL
  • Bradenton, FL
  • Brandon, FL
  • Brooksville, FL
  • Clearwater, FL
  • Clermont, FL
  • Cocoa, FL
  • Daytona Beach, FL
  • Deland, FL
  • Deltona, FL
  • Kissimmee, FL
  • Lakeland, FL
  • Land O Lakes, FL
  • Largo, FL
  • Leesburg, FL
  • Longwood, FL
  • Lutz, FL
  • Melbourne, FL
  • New Port Richey, FL
  • Ocala, FL
  • Orlando, FL
  • Ormond Beach, FL
  • Oviedo, FL
  • Palm Bay, FL
  • Palm Coast, FL
  • Palm Harbor, FL
  • Plant City, FL
  • Port Orange, FL
  • Riverview, FL
  • Saint Cloud, FL
  • Saint Petersburg, FL
  • Sanford, FL
  • Sarasota, FL
  • Seminole, FL
  • Spring Hill, FL
  • Tampa, FL
  • Titusville, FL
  • Valrico, FL
  • Wesley Chapel, FL
  • Winter Haven, FL
  • Winter Park, FL
  • Zephyrhills, FL
  • Athens, GA
  • Buford, GA
  • Carrollton, GA
  • Columbus, GA
  • Conyers, GA
  • Covington, GA
  • Dalton, GA
  • Duluth, GA
  • Gainesville, GA
  • Lagrange, GA
  • Lawrenceville, GA
  • Marietta, GA
  • Mcdonough, GA
  • Newnan, GA
  • Roswell, GA
  • Smyrna, GA
  • Stockbridge, GA
  • Suwanee, GA
  • Ewa Beach, HI
  • Honolulu, HI
  • Kailua, HI
  • Kaneohe, HI
  • Mililani, HI
  • Waianae, HI
  • Waipahu, HI
  • Coeur D Alene, ID
  • Belleville, IL
  • East Saint Louis, IL
  • Carmel, IN
  • Evansville, IN
  • Indianapolis, IN
  • New Albany, IN
  • Terre Haute, IN
  • Kansas City, KS
  • Olathe, KS
  • Overland Park, KS
  • Shawnee, KS
  • Bowling Green, KY
  • Florence, KY
  • Lexington, KY
  • Louisville, KY
  • Owensboro, KY
  • Richmond, KY
  • Covington, LA
  • Denham Springs, LA
  • Hammond, LA
  • Houma, LA
  • Slidell, LA
  • Chicopee, MA
  • Worcester, MA
  • Portland, ME
  • Bay City, MI
  • Farmington, MI
  • Holland, MI
  • Howell, MI
  • Kalamazoo, MI
  • Livonia, MI
  • Midland, MI
  • Monroe, MI
  • Mount Pleasant, MI
  • Novi, MI
  • Redford, MI
  • Saginaw, MI
  • Traverse City, MI
  • Duluth, MN
  • Mankato, MN
  • Rochester, MN
  • Saint Cloud, MN
  • Saint Paul, MN
  • Ballwin, MO
  • Chesterfield, MO
  • Columbia, MO
  • Florissant, MO
  • Kansas City, MO
  • Lees Summit, MO
  • O Fallon, MO
  • Saint Charles, MO
  • Saint Louis, MO
  • Saint Peters, MO
  • Billings, MT
  • Bozeman, MT
  • Great Falls, MT
  • Helena, MT
  • Kalispell, MT
  • Missoula, MT
  • Apex, NC
  • Asheboro, NC
  • Asheville, NC
  • Burlington, NC
  • Cary, NC
  • Chapel Hill, NC
  • Charlotte, NC
  • Clayton, NC
  • Concord, NC
  • Durham, NC
  • Fayetteville, NC
  • Gastonia, NC
  • Goldsboro, NC
  • Greensboro, NC
  • Hickory, NC
  • High Point, NC
  • Huntersville, NC
  • Jacksonville, NC
  • Kannapolis, NC
  • Kernersville, NC
  • Lenoir, NC
  • Lexington, NC
  • Lumberton, NC
  • Matthews, NC
  • Monroe, NC
  • Mooresville, NC
  • Morganton, NC
  • New Bern, NC
  • Raleigh, NC
  • Salisbury, NC
  • Sanford, NC
  • Shelby, NC
  • Statesville, NC
  • Wake Forest, NC
  • Wilmington, NC
  • Wilson, NC
  • Winston Salem, NC
  • Grand Island, NE
  • Lincoln, NE
  • North Bergen, NJ
  • West New York, NJ
  • Carson City, NV
  • Reno, NV
  • Sparks, NV
  • Albany, NY
  • Astoria, NY
  • Bayside, NY
  • Binghamton, NY
  • Brooklyn, NY
  • Buffalo, NY
  • Corona, NY
  • East Elmhurst, NY
  • Elmhurst, NY
  • Elmira, NY
  • Far Rockaway, NY
  • Flushing, NY
  • Forest Hills, NY
  • Fresh Meadows, NY
  • Ithaca, NY
  • Jackson Heights, NY
  • Jamaica, NY
  • Liverpool, NY
  • Lockport, NY
  • Middletown, NY
  • Mount Vernon, NY
  • New York, NY
  • Newburgh, NY
  • Niagara Falls, NY
  • Ozone Park, NY
  • Poughkeepsie, NY
  • Queens Village, NY
  • Ridgewood, NY
  • Rochester, NY
  • Schenectady, NY
  • Staten Island, NY
  • Syracuse, NY
  • Troy, NY
  • Utica, NY
  • Watertown, NY
  • Webster, NY
  • Woodside, NY
  • Akron, OH
  • Canton, OH
  • Chillicothe, OH
  • Cincinnati, OH
  • Cleveland, OH
  • Columbus, OH
  • Cuyahoga Falls, OH
  • Dayton, OH
  • Delaware, OH
  • Dublin, OH
  • Elyria, OH
  • Findlay, OH
  • Grove City, OH
  • Hamilton, OH
  • Hilliard, OH
  • Lakewood, OH
  • Lancaster, OH
  • Lima, OH
  • Lorain, OH
  • Loveland, OH
  • Mansfield, OH
  • Marion, OH
  • Mason, OH
  • Medina, OH
  • Mentor, OH
  • Middletown, OH
  • Newark, OH
  • Painesville, OH
  • Reynoldsburg, OH
  • Springfield, OH
  • Warren, OH
  • West Chester, OH
  • Westerville, OH
  • Youngstown, OH
  • Zanesville, OH
  • Grants Pass, OR
  • Klamath Falls, OR
  • Medford, OR
  • Roseburg, OR
  • Erie, PA
  • Anderson, SC
  • Columbia, SC
  • Conway, SC
  • Easley, SC
  • Florence, SC
  • Fort Mill, SC
  • Greenville, SC
  • Greer, SC
  • Lexington, SC
  • Myrtle Beach, SC
  • North Charleston, SC
  • Orangeburg, SC
  • Simpsonville, SC
  • Spartanburg, SC
  • Summerville, SC
  • Sumter, SC
  • West Columbia, SC
  • Clarksville, TN
  • Cleveland, TN
  • Columbia, TN
  • Cookeville, TN
  • Crossville, TN
  • Jackson, TN
  • Johnson City, TN
  • Kingsport, TN
  • Knoxville, TN
  • Lebanon, TN
  • Maryville, TN
  • Morristown, TN
  • Sevierville, TN
  • Allen, TX
  • Arlington, TX
  • Austin, TX
  • Beaumont, TX
  • Brownsville, TX
  • Burleson, TX
  • Carrollton, TX
  • Cedar Park, TX
  • Conroe, TX
  • Corpus Christi, TX
  • Dallas, TX
  • Del Rio, TX
  • Denton, TX
  • Desoto, TX
  • Eagle Pass, TX
  • Edinburg, TX
  • El Paso, TX
  • Euless, TX
  • Flower Mound, TX
  • Fort Worth, TX
  • Frisco, TX
  • Garland, TX
  • Grand Prairie, TX
  • Harlingen, TX
  • Irving, TX
  • Katy, TX
  • Keller, TX
  • Killeen, TX
  • Laredo, TX
  • Leander, TX
  • Lewisville, TX
  • Magnolia, TX
  • Mansfield, TX
  • Mcallen, TX
  • Mckinney, TX
  • Mesquite, TX
  • Mission, TX
  • New Braunfels, TX
  • North Richland Hills, TX
  • Orange, TX
  • Pflugerville, TX
  • Pharr, TX
  • Plano, TX
  • Port Arthur, TX
  • Richardson, TX
  • Rockwall, TX
  • Round Rock, TX
  • Rowlett, TX
  • San Antonio, TX
  • San Benito, TX
  • San Marcos, TX
  • Spring, TX
  • Temple, TX
  • The Colony, TX
  • Tomball, TX
  • Waco, TX
  • Weatherford, TX
  • Weslaco, TX
  • Wichita Falls, TX
  • Wylie, TX
  • Suffolk, VA
  • Kennewick, WA
  • Pasco, WA
  • Richland, WA
  • Yakima, WA
  • Appleton, WI
  • Beloit, WI
  • Eau Claire, WI
  • Fond Du Lac, WI
  • Green Bay, WI
  • Janesville, WI
  • Kenosha, WI
  • La Crosse, WI
  • Madison, WI
  • Milwaukee, WI
  • Oshkosh, WI
  • Racine, WI
  • Sheboygan, WI
  • Waukesha, WI
  • Wausau, WI
  • West Bend, WI
  • Casper, WY
  • Cheyenne, WY

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Top 5 Fastest Internet Providers in 37 states
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Top 10 Fastest Internet Providers in 43 states
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Frequently Asked Questions about Spectrum

  • How much is Spectrum Internet a month?

    Spectrum offers internet services ranging from $49.99 for 200 Mbps to $109.99 for 1000 Mbps.

  • How much does Spectrum charge for Internet only?

    Spectrum charges anywhere from $49.99 for 200 Mbps to $109.99 for 1000 Mbps.

  • Are Brighthouse and Spectrum the same company?

    Charter Communications recently merged with Time Werner Cable and Bright House Networks. All three offer Spectrum services while the merger is being fully transitioned.

  • Are Charter and Spectrum the same company?

    Yes, Spectrum is the brand name of the Internet service offered by Charter Communications.