Internet Providers in Dayton, Ohio

We have contacted numerous providers to get internet to our home over the past several years. They either don't service our area or we get no signal at our home. We contacted HDER LINK and they were able to do a site survey and get us reliable internet! We are happy with the service and connection! Happy we finally have internet that works and would recommend them!

The quality of the internet is overall fine, but it usually would cut out once a month and I'd need to reset it. However, the quality of customer service and the pricing is not good. Typically, any time I had to call, I would be on hold for 45-60 minutes at a time. They are very expensive and were not willing to try to keep me as a customer when I asked if there was any way to make it more affordable.

I have just received equipment that isn't working, that would be understandable (sometimes things don't work) if I could get ahold of a single person to help. That's the rub. Spectrum has no competition, and doesn't care if you're happy or not. I spent almost 2 hours trying to reach someone and I only get a person on the phone when they think I'm buying something. Now I've got to drive to a store to return this stuff. It might be easily solved but who knows? Who cares? Certainly not Spectrum.

Visited local to discuss an unexpected price increase. My husband and I met with one of the Store Specialist. He was wonderful - listened to our concerns and addressed each of them. He spent some time explaining some of Spectrum's plans which made it easier to choose which one is the best for our entertainment interest. This was the first time I've been in a cable store and left not feeling frustrated.