Charter Spectrum Reviews FAQ
Charter Spectrum Internet reviews are gathered on BroadbandNow from current Spectrum Internet customers. Reviews are subjected to a vetting process to ensure that we only show reviews that include useful input from current, IP-verified Spectrum customers.
How We Verify Spectrum Internet Reviews
Spectrum Internet and cable TV reviews shown here are confirmed using IP-verification. What this means is, the IP address of the visitor submitting a review must match IPs known to originate from Spectrum service. IP addresses are assigned to residential customers dynamically by Internet providers, making it relatively straightforward to determine which provider a given visitor is using.
In addition to collecting reviews from visitors on this page using the “submit review” button above, we also randomly select visitors from Spectrum Internet IP addresses and request that they review Spectrum while they are visiting other parts of the BroadbandNow website.
Time Warner Cable Reviews
As of 2016, Time Warner Cable (TWC) has merged with Charter Communications. All areas that used to have TWC Internet now are “Charter Spectrum” Internet service areas.
Reviews shown here have mostly been collected since 2016. Reviews collected for Time Warner Cable have been removed since while the network is the same, Spectrum’s pricing and customer service is completely different.
That said, customers will still see the name “Time Warner Cable” on their bills in some areas, or even pay their bill online through Time Warner Cable websites. This is expected to be phased out by the end of 2019.
How we Evaluate Charter Spectrum Reviews
We look for three qualities in reviews submitted for Charter Spectrum (and all ISPs): to put it simply, reviews must be helpful, relevant, and specific. The vast majority of the reviews we receive are from customers who are confused about which service they have, or who want to submit an extremely high or low rating with no reasoning.
With both positive and negative Charter Spectrum reviews, we look for those that describe the service fairly and back up any criticisms or praise with specific examples from their customer experience with Spectrum.
Where Can I Find Spectrum Cable TV Reviews?
Spectrum is currently promoting their cable TV service aggressively, and they are one of the top cable TV subscription programs in the US in terms of number of subscriber count.
In our experience, customers who submit Spectrum Internet reviews tend to be focused on the Internet-only service, which is a popular service option for younger users and “cord cutters.”
Charter Reviews about Slow Internet Service
In our experience, many customers can resolve the issues with their Spectrum service by simply resetting the router, or upgrading to a newer router if they are using an old third-party model. Before assuming your Internet connection is faulty and leaving a negative review, please ensure that you’ve checked for basic, common home networking issues.