Spectrum Customer Reviews

The price keeps going up, but the speed has gone down since Spectrum bought BrightHouse. We have to reboot our cable box several times a week, the phone and cable modem need rebooting almost weekly. We've had multiple service calls, but nothing changes. Every guy who comes out has a new idea and is going to 'fix things', but it never gets better. We pay for 100 Mbps, and are lucky to get 30 - 50. Unfortunately, no other company provides internet service in our neighborhood or Spectrum would be history!

We can't use the cable or the phone for some reason, but we're paying $110. Customer service won't help whatsoever, And we only get 50 mbps in the best scenario despite paying for 100 mbps. Overall horrible service, not to mention it goes down constantly.

I work from home quite a bit which requires me to download/upload files on a regular basis. There is nothing more frustrating than being in the middle of an upload/download and your computer looses internet connection. I get to restart the process all over again. What should take a few minutes to complete, becomes a laborious/arduous task with the "service" that Spectrum provides. Save your money/time/heartache.

Faster than DSL, but more available. More reliable than Dish, but more expensive. Generally works as it should but never lived up to the high speeds they advertise. When things go wrong (and it will), you are at their mercy because there's really no better option and no competition in our area.

Since TWC changed to Spectrum, the bill goes up, the service goes down, and the Internet speed is 1/3 what it was before ...

It is touch and go some days it will work great others not as well. I work from home so I have issues with my VPN cutting out every time the internet 'blips'. It is also a pain when trying to stream shows or movies and it starts to lag or shuts off. Like I said though some days it works great. For comparison I say it is working well tonight and my speed is at 5.4 Mbps download and upload and this is a good night! If you have another option for the area I would suggest taking it, unfortunately though most people will not have any other real options.

I only have the internet service with Spectrum. And it is frustrating to see how their service is getting worse every day. For a 100 Mbps service plan, I get about 25 Mbps on an average. In the recent past, it has gone down further and I see speeds of 3 to 4 Mbps. There were days I had no internet service for the entire day and I had to use a 4G LTE device to do my work. If you have a choice in internet service, just avoid Spectrum.

I was promised 100 Mbps download speed. I cant even get 5 Mbps download speed. Their DSL is so unreliable that my Roku device keeps sending me messages that the connection is too slow. Spectrum has been out here multiple times and has never corrected the problem. They are charging me $58/month for service that breaks more than 15 times a day.

If you got to keep the promotional price, then this service would be worth what you get, however; spotty service, and throttling VPN protected traffic, along with a monthly service charge of $66 a month is just too much. When it was $36 dollars cheaper I felt like I was getting what I paid for. Of course, when the promotion runs out, you're screwed. These days, there is no negotiation with Charter on price.

The speed goes up and down I can't remember when I had constant fast internet. I always have to unplug everything and wait then plug everything back in to get the speed up, I even bought a new modem and router had it programmed by spectrum then I had ok speed for a while and back to slow buffering speeds again I gave up after I talk with the last support tech and for $64.99 for internet only I'm getting the short end of the stick.

Service drops often, often more than a dozen times a day. Speed is not even close to what I'm paying for, usually under 19 Mbps on a 100 Mbps plan.

Spectrum is too expensive for the services offered. They need more of an ala carte service so customers do not pay for services they never use.

We’ve had the 150Mbps and 100Mbps plans. I test the speed regularly, and Spectrum delivers about 1/2 of the promised “up to” speeds. Sure, they don’t guarantee 100Mbps or whatever the number is. But getting consistently nowhere near those numbers.

Our internet speed is poor and there are constant interruptions. I had to call every evening for a week to get any kind of assistance. After 3 replacement modems still slow speed and interruptions. Poor service and customer care. Not worth the money. You have a better chance of drawing a flip book and watching a movie than getting through a movie based on their internet.

I and numerous other customers have not had a great history with Charter / Spectrum's Customer Service. Where their downfall is to me, as I live in a town close to a major metropolitan area, Charter's cost and minimal speed options. Other areas nearby get 1 Gbps for similar cost from Charter. The fact that I get faster speeds over the air from my mobile provider absolutely is insulting to see what I'm paying for the speed I don't receive. If a data plan existed for unlimited home service from my mobile provider, Charter Spectrum would be left behind.

Charter Spectrum internet is so bad I can't even finish my school work online using their internet, I have to use my phone's hotspot. Unfortunately, we live in an area that only offers Spectrum. I can't wait to move back to an area with a better option.

Rate keeps going up and service goes down. This evening my DVR box suddenly rebooted and when came back up lost most of my channels, lost my recording capability & shows I’d already recorded, lost the detailed guide. Sat on hold for service over an hour, no one ever answered. Internet is undependable and often get a “tech” when call that has no idea how to fix.

When setting up service, everything had to be done twice as equipment orders, automated activation, and service dates and we're all lost in the system at multiple points. It took over two weeks and countless hours on the phone to fully establish service. When a job loss required us to reduce services, the staff we're unwilling to work with us in any way to retain us as customers even though we had been with then for over 10 years. Cable and internet are decent but the headaches of working with this company should make you think twice about using them.

Switched from Tidewater-Lincolnville because Spectrum offered higher speed at a promo rate. I have not noticed much of a difference. Streaming YouTube still has the occasional buffering/delay. I shall most likely switch back to Tidewater after year promo expires just to have my prior phone bundle + internet package + local hometown customer service.

Every single time that I come to my house in Hilton Head, I have to call Time Warner for service. I constantly have to reboot the router. Internet continually drops and runs slower. Their billing changes monthly. Other than that, they're a great company.

Although they promise 100 Mbps, the highest I am currently able to go to is 20 Mbps. My router/internet needs to be reset daily for it to even get to peak performance. I play video games a lot and the constant network disconnection is super frustrating after the few hours of peak performance I get are gone. I go through dozens of disconnections throughout my time of playing and all I can do is sit and wait for roughly 30 seconds for the connection to reestablish. Even after it disconnects for a few seconds I only have 5-15 minutes before it happens again, and it's completely random for when it happens so I usually end up being kicked off at a bad time (like when I'm about to win a game or finish something important). I probably just need an upgrade to a better package where the services will be the exact same, but with a higher price and more promises that can't be kept.

Spectrum has told me time and time again that I am in an area that gets 200Mbps...not true! My test consistently gives me 95Mbps, not even getting 100!! 95 isn't bad, but I should not be paying the full price of $74 per month, it should be prorated based on the speed that I am actually getting.

Speed is ok for the most part, but every 3 to 4 nights there are micro outages. The worst part is for equivalent speed, they are the only choice.

An internet outage is pretty much guaranteed to occur EVERY DAY for me. From reading other reviews, other people have the same problem too. The Internet is really important for us and it going out random times every day is really frustrating! We bought the 80 Mbps plan and when the internet actually works, it gives us 30 Mbps. 30 Mbps speed is fine however it going out every day is unacceptable! This is the first time something like this is happening and happened ONLY when we switched to spectrum.

So my speed and reliability has ranged from fine to good. My issue is how they setup their online pay system to try and milk late payment fees from customers. This is the only service that I have dealt with where it says it takes 30 days to set up auto pay. They also have their automated system wait to call you when your payment does not come on time until they can charge you a late fee.

Our service has been horrible as we have constant wifi drops, we don't get even close to the speeds we are paying for, and for two years I've been rebooting my router or whole house DVR as my Xbox Live won't stay connected if I watch TV and vice versa. I had my own router and modem which Spectrum took out trying to convince me my equipment was the problem. It wasn't the problem and now I'm paying for equipment I never needed. To say I don't like this company would be an understatement as they have no integrity and don't care that the customers don't get the service that they are paying for. I came here to this site today researching other companies with good WiFi. I'm cutting the cord and shutting off the home phone and changing over to a streaming service like most of my friends and family are doing. People are getting educated and there are options now. When Spectrum continues to lose customers they have nobody to blame but themselves. It's a simple concept to treat customers well, give them what they are paying for, and at a fair and reasonable price!

Roku TV loses programs every night. Stops in the middle of programs to load, then does NOT re-start the program. Calling them for help is a total waste of time. Nobody answers the help phone numbers without a 5 + minute wait.

I have had Spectrum for many years and have nothing but problems with the wireless. I have had to go in and change my modem so many times, it's just ridiculous. If I'm not changing the modem, I'm calling them to change my wireless connection. Now for the last few days, the speed is just extremely slow. Wireless I get 12.4 downloads and 6.5 uploads. Wired I get 22.3 downloads and 4.5 upload - wired upload is worse than the wireless. I'm going to call now and can already hear....." you need to change out your modem...", which by the way I rent from them.

The price keeps going up, but the speed has gone down since Spectrum bought BrightHouse. We have to reboot our cable box several times a week, the phone and cable modem need rebooting almost weekly. We've had multiple service calls, but nothing changes. Every guy who comes out has a new idea and is going to 'fix things', but it never gets better. We pay for 100 Mbps and are lucky to get 30 - 50. Unfortunately, no other company provides internet service in our neighborhood or Spectrum would be history!

The cheap cable boxes require rebooting at least 3 times a month, and even then sometimes it takes an hr to resume service. Internet crashes and requires me rebooting my cable modem and wifi router 2 to 3 times. I expect continuous uninterrupted service for the $95 / mo. they are charging me.

Several days ago, I started experiencing extremely high latencies on network connections. I have made no changes to my router, and if I take a laptop to another location such as work or a coffee shop, it works fine. I opened a chat session with support this morning to try and diagnose the problem. The "latency test error" on Spectrum's own speed test page was ignored and told me that my connection is fine, based on results from speedtest.net and the session was abruptly closed because I took more than a minute to respond while I was gathering more info. Since then, I traced the problem on my own to one of Spectrum's DNS servers (one provided by their own DHCP server). I configured my router to manually override the DNS servers and my connection is working normally now. Unbelievable... Unfortunately, there is no other game in my area.

Service is ok but when they have issues on their end they don't tell you. I spent a lot of time trouble shooting my equipment just to find out later (from the repair tech they sent out) that they had a problem and had to run a temporary cable across the road untill they fixed it permanently . It would be nice if the tech help (on phone) would just admit that there may be some interruptions due to repairs. That would save me a lot of wasted time troubleshooting.

The internet speeds that are advertised are seldom realized. The service seems stable most of the time but the bandwidth is most definitely lacking.

I do not get the speed that I am supposed to. I get a maximum of 30Mbps and I should get 300 Mbps. I often lose internet completely. Maybe I have to unplug my modem more often than I do.

Very brief: A rip-off if you want the details: We pay for the best service available for our household. We also have it bundled with other services that are okay at best. However, over the years we've had nothing but constant internet struggles. Wireless devices disconnect pretty frequently even when in the same room as the router. For the 2 devices, we have hardwired the connection is stable but mediocre at best. It seems like every 2 weeks we have days where the internet refuses to work entirely. They come out and ix it in about 45 mins and leave. About half the time it works. Can't wait for others to get to Chapel hill!

I am paying a bill to Spectrum of 200 dollars a month plus taxes. My phone is grainy at best, my TV stutters and blacks out routinely. My internet connection is supposed to be 100Mbps down 10Mbps up. 60% of that between 4 am and 7 am, then it drops. On a good day I get 4-5 down and 6 up. I have called Spectrum so many times I have lost count. I have had techs come out so many times I know them by name. Nothing fixes the problem. It has been horrible now for weeks. It's not my house, I have a new modem and a new router. The signal and down/up suck directly from the street as well. I actually walked my modem out to the street with my laptop...the speeds there were just as atrocious. I hate talking to tech support over the phone. If you can't get anything else, then I am sorry. If you have a choice, avoid at all cost.

I have had Spectrum for a while now. I would say the price is pretty comparable to other services, but the reliability sucks!! The app goes down at least once a day and the internet will go offline at least 1x a day and runs slow even though we have their highest package. Sometimes the WiFi won't even reach the next room.

My internet connection was reliable and fast enough for my needs. Spectrum gave me a used modem at first, and it wore out, but they replaced it cheerfully with a new one. My main gripe is with their pricing. I didn't realize that I was receiving a promotional price that would suddenly go up from around $45/month, which was reasonable, to around $66/month, which is a big jump with no value added. When I rang about it, the customer service rep said I could have the old price if I paid for a TV subscription as well, which would have brought my total bill to around $90/month. But I don't want TV, and I certainly don't want to pay $90/month. The other problem with Spectrum is that you get lots of calls and mail from people trying to sell you additional services (like phone and TV), which is really tedious. I was happy with the service I was getting at the price I was paying, so I suppose I'll look for another provider.

I have frequent timeouts which disrupts my streaming music and also websites that require 5-sec refreshes (i.e. streaming stock charts). The music simply cuts out on our Sonos system for about 5-20 seconds and then comes back on. With respect to my web timeouts, during peak times this can happen up to 5-10 times per hour (happens on multiple computers, some of which are hard-wired, others are wireless), which is completely not acceptable. So i'm looking to move to a more reliable network provider...

The product & service is great, but for a social security recipient on a $650 monthly income, it is just too expensive.

Charter is just way too unstable, during the late night when I do a lot of uploading, Charter likes to disconnect for no reason, during the day it's great, but at night when I need to upload a lot of data, it wants to just disconnect for hours at a time. Not worth the hassle if you want to have a successful life working on the internet.

Just moved to this area last week and signed up with their service. So far, the internet is ok. I’m am upset that my channel guide isn’t probably working and I went with the gold package and most of my channels are locked. They set up an appointment for a tech to come out the tech never came. They are saying an appointment was never scheduled. I just signed up for cable and I’m already having a bad experience. I’ve seen nothing but bad reviews about this company but I wanted to give it a chance. Now I want to just cancel cable and just keep the internet.

Troubleshooting technicians are quick to respond but the Charter Spectrum internet system drops every 30 mins to 2 hours and you need to reset your new modem/router every time or 3 to 4X a day. I have no choice in my area. Our package costs $70 a month.

I sure do hear a lot of whining about Spectrum. I don't know if it's location or what, but I literally have no issues with my 200/10 cable internet service. My download and upload speed are always higher than that, and I never have to restart my router or modem. I had a few poor customer calls to begin my service, but other than that, service has worked just as it needs to!

I called because my OnDemand channels were inoperable. I was fortunate enough to get help from their customer service representative. Service was efficient, incredibly polite and made sure all of my concerns were resolved before allowing the phone call to end. Thank you, Charter!

Today I contacted Spectrum customer service pertaining my cable billing. I was later transferred to a supervisor and she worked with me for over an hour to ensure I understood my bill. Eventhough I seemed a little aggravated at times, her professionalism never changed. She went above and beyond to ensure I understood my bill and not once did she show any signs of a negative attitude. The kind of professionalism I received from this agent is a lost art in today's world. I can go on and on about her, but I'm going to leave it as associate like her is hard to find. Thanks again.

Spectrum Internet is good when it doesn’t go down. And the cable box constantly buffers and is very slow, plus had to replace cable box several times and still experiencing same issues. On a positive note, Spectrum does give you a great time allowance to pay your bill before they disconnect your service.

I like the speeds and somehow the pricing but we get outages 4-5 times a month and they last all day most of the time. For someone that works from home, this service is truly frustrating.

I've had Charter Spectrum for about 6 months and have packet loss problems almost daily. My speed is decent, but it is horribly unreliable. Good luck streaming or playing games without worrying about disconnecting for 10-15 minutes at a time. It is intermittent and seems to occur at random times. I've replaced just about everything and had technicians out but nothing will fix the issue.

No matter which device I'm on, linked with the most recent 802.11ac router straight from the very nice and helpful cable office, I will experience 'Crickets' within any given session that lasts an hour or two. It just stops dead in its tracks. There is no correlated trigger; it is entirely random, day or night, computer, iPad, iPhone, TV, streaming apps. Reliability is as bad as I have ever even heard of. There seems to be no explanation, no fix, no refunds for 'outage periods. It might be an upgrade. Seriously, there are a lot of good employees trying their best, but the network is a total kludge.

Great speeds, upgrades, and reliability.

Beginning with the start of 2019 I have experienced bad service regarding the download speed. My subscription is for 50 Mbps but most of the time I have 5-10 Mbps, with a 5 Mbps upload speed. Repeated Speed tests revealed this situation. Also, the service gets interrupted every night, sometimes during the day. I speed test the service every day and keep a log in order to document the situation. All in all, I pay for a service that does not deliver its promise. Should Spectrum reimburse me or give credit to my bill?

I have had very positive interactions with customer service. Internet is very reliable, but the TV gives me trouble almost daily. It needs much work still. I have to unplug the DVR almost daily due to freezing.

We paid extra for higher internet speed. Download speed is fine. But their assumption that we don't need more than the bare minimum for upload is ridiculous. Every time I try to list on eBay or do just about anything, it times out. Requests for page times out. It happens on every computer we've tried. We even brought in a computer geek to troubleshoot. It's our upload rate. Stop assuming people only stream. Some of us actually work!

I came into the store today ( Sunday) to turn in a cable box that we are no longer using. They waited on me and was extremely kind, professional and accommodating. They took time to take care of me with a great attitude and when another customer walked in behind me, tech kindly told him that they would help him in just a minute. Great customer service!

Spectrum has been absolutely fantastic. Amazing customer service, getting speeds above the advertised speeds, and 100% reliable thus far. No downtime at all. We’re getting at least 4.5x faster speeds than our previous provider for less than what we were paying before. Wish we made the change sooner.

I see a lot of gloom and doom here, but I personally have been with them for over 2 years with more or less no issues. Customer service is fine (They do call you a lot until you tell them to stop), reliability is fine, I get 461Mbps download and 26Mbps upload with the 400/20 package, and I only pay $70 (was around $50 during the 1 year promotional period) bucks a month for it. I'm just going to say it, a lot of the people here complaining about slow speeds likely use a modem or router that can't output the speeds they are paying for. It happened to me with my previous provider. If you don't have a gigabit capable router and a gigabit capable modem in 2019, you're wrong, Simple as that.

Internet cuts out intermittently and television sometimes goes "boxy" regardless of the weather.

I have had Spectrum for 3 years. Their customer service is good but their internet is bad. I pay a higher price for internet only service and yet I do not get 100Mbps. I was even told by a Spectrum technician that I am paying more because my account was grandfathered in from TW. I can't get them to switch me because they want to keep me at my high price of $85 for Internet-only while others pay $40.

Customer service is always pleasant and seems to be concerned about the issues we are having. The problem, they can never seem to get it right. Internet service is constantly coming and going. When we have any hint of rain, all bets are off, just a matter of how long the interruptions will be. Speed is decent, reliability is the concern. Thankfully they are not providing power, candles anyone?

I've had Spectrum internet for over a year now. I pay $70.00 a month for just internet. Ever since I've been with Spectrum my internet service has been terrible. My internet keeps disconnecting every 5 minutes. Suppose to be 100 Mbps. Every time I call customer service I get the same runaround. They've sent technicians out to fix the problem. That lasted less than a day. I called customer service again and they offer me $10.00. I told them to keep it. They expect their $70.00 every month. I expect decent service. I'm getting rid of Spectrum.

I have called Charter Spectrum for TV and internet issues, long wait times and poor customer service. My TV quality is pixelated often and they say highest internet speeds, but when I run a speed download and upload test, nowhere near what they say, or for that matter, quick.

$69.99/mo for just internet that is very slow and breaks the connection often. When called to cancel it took 50 minutes and 4 representatives to cancel the service. Do not choose Spectrum if quality and speed is what you want from your internet.

Even though it promised up to 100Mbps but we know that will never happen. Most of us will be happy with half that download speed. What pisses me off is that streaming keeps on getting buffer fluctuating between 20-50Mbps download speed. Cannot watch anything completely without speed download interruptions.

I pay for high-speed internet, they promised 100Mbps speeds and I am lucky if I get 40. And the only time I get the 40 is after I run speed test 3 or 4 times. My first test run is always under 10Mbps and sometimes under 5. When I spoke to a rep while testing, I got a 78. Still short of the service they promised to provide.

We switched to Charter and could not be happier. The guys that came to install were absolutely amazing! Very kind and helpful with all of our questions. We had 1 issue with the service being out for about 30 min and they had someone out to us and had it resolved in no time!!! Our business runs strictly on the internet. Charter, ya'll are great! Thank you!

I get 200+ Mbps for the cheapest plan available at the time of writing the review. The only complain I have is the price hikes. Internet prices should be the same for old and new customers.

I would not recommend Spectrum to anyone that is looking for residential internet. I’ve had to use a gigabit ethernet switch just to get 150 down and 20 up, even though I pay for 400 Mbps down. The customer service is decent but the reliability is trash. We can never watch a Netflix show without it cutting out or having to restart it, or any online video for that matter. Don’t go with Spectrum unless they’re your only choice.

Signal is more often off especially during busy hours (from 4 pm to 9 pm) internet speed of 300Mbps is not being felt or is not true. Has to troubleshoot internet connection almost daily to get a good connection.

Currently subbed to 200Mbps. And I always reset my modem and router once a month out of good habits. But the speed always seems to go lower and lower. When I first got the service, I would see speeds of 200-210 with different testing tools, but now it seems to be around 78-85Mbps. Pretty crappy feeling. I know that the speeds "may" go up to 290 but still.

Until other providers goes from just offering DSL to offering Fios or there is any other broadband in town, Spectrum is clearly the way to go. Spectrum has better modems and offers better speeds than other providers ever did so that is a big plus especially with the upload. Sadly, Spectrum has done nothing to eliminate the problems other providers had. Random and semi-frequent outages of both internet and cable, issues with cable boxes, on demand is arguably worse. But if you need upload speed for anything, there currently isn't another option. If you just want to check Facebook and watch Netflix you could probably get away with DSL but for gaming, working from home online, sharing videos etc. you will most likely want the broadband.

I've had nothing but problems from bills going up constantly to my internet going out constantly. They replaced the outside line and still not much better TVs still freeze and the internet goes on and off everyday couple times a day.

Installers did a great job. Very fast, very clean. The equipment works perfectly. The speed is as advertised. My last Wi-Fi provider was very slow and expensive. I would recommend this company.

I have had great customer service and services through Spectrum. I now have cellular as well. Whenever I have had issues with my service they are quick to resolve. Their agents, for the most part, are experienced and knowledgeable but most of all helpful. I would highly recommend.

We’ve had Charter internet for 15+ years. Early years were painful I admit, but over the past 7 years (2011-2018), the service, reliability, and speed are excellent. We upgraded from 60 to 100 to 200 Mbps over the past 2.5 years. Also replaced Asus WIFI router with Netgear ORBI system and we get a full 200+ down and 15 up, with 25 various IP addresses. We are happy with Spectrum now. But wanting to hear from anyone using the new Spectrum Mobile offering.

Where I live, Spectrum is the only option. The high-speed internet is ok. Not lightning fast but that could also be an equipment/device thing. The cable interface is garbage and hard to maneuver. If you’re going to run the gamut on cable/internet in the area, at least make the interface look like it’s from 2018 instead of 2008. On Demand options are trash too. I get more out of the streaming app than I do from the actual cable box.

Paid extra for "high speed" and can't even watch Netflix. I get on average about 2Mbps (yes, 2 ) download speeds for $120/month with cable. Right now I'm halfway through an Amazon movie I paid for and it shut off because of low bandwidth. This happens often enough that I felt the need to let other people know.

Had the patience to go through the process with me. Although it took a long time, the tech was calm and thorough with his instructions. Thank you.

I constantly lose service, I stream and the speed, which they claim they just increased, is not sufficient to play a TV show or movie without constantly lagging. That's only part of the problem.

My internet has worked intermittently for months. It quit altogether 4 days ago when they said they'd have someone out the next day. He rebooted the modem and left despite me telling him that doesn't work for long. Called back a few hours later for another appointment. Long story short, they didn't call before coming, didn't show up, claimed nobody answered the door, emailed me confirmations (I have no internet to get email!), and had me waiting for days for someone to show up. Nice CS people, very pleasant and sound caring, but zero delivery on promises.