Spectrum Customer Reviews

The price keeps going up, but the speed has gone down since Spectrum bought BrightHouse. We have to reboot our cable box several times a week, the phone and cable modem need rebooting almost weekly. We've had multiple service calls, but nothing changes. Every guy who comes out has a new idea and is going to 'fix things', but it never gets better. We pay for 100 Mbps, and are lucky to get 30 - 50. Unfortunately, no other company provides internet service in our neighborhood or Spectrum would be history!

We can't use the cable or the phone for some reason, but we're paying $110. Customer service won't help whatsoever, And we only get 50 mbps in the best scenario despite paying for 100 mbps. Overall horrible service, not to mention it goes down constantly.

I only have the internet service with Spectrum. And it is frustrating to see how their service is getting worse every day. For a 100 Mbps service plan, I get about 25 Mbps on an average. In the recent past, it has gone down further and I see speeds of 3 to 4 Mbps. There were days I had no internet service for the entire day and I had to use a 4G LTE device to do my work. If you have a choice in internet service, just avoid Spectrum.

Since TWC changed to Spectrum, the bill goes up, the service goes down, and the Internet speed is 1/3 what it was before ...

I work from home quite a bit which requires me to download/upload files on a regular basis. There is nothing more frustrating than being in the middle of an upload/download and your computer looses internet connection. I get to restart the process all over again. What should take a few minutes to complete, becomes a laborious/arduous task with the "service" that Spectrum provides. Save your money/time/heartache.

It is touch and go some days it will work great others not as well. I work from home so I have issues with my VPN cutting out every time the internet 'blips'. It is also a pain when trying to stream shows or movies and it starts to lag or shuts off. Like I said though some days it works great. For comparison I say it is working well tonight and my speed is at 5.4 Mbps download and upload and this is a good night! If you have another option for the area I would suggest taking it, unfortunately though most people will not have any other real options.

I was promised 100 Mbps download speed. I cant even get 5 Mbps download speed. Their DSL is so unreliable that my Roku device keeps sending me messages that the connection is too slow. Spectrum has been out here multiple times and has never corrected the problem. They are charging me $58/month for service that breaks more than 15 times a day.

Faster than DSL, but more available. More reliable than Dish, but more expensive. Generally works as it should but never lived up to the high speeds they advertise. When things go wrong (and it will), you are at their mercy because there's really no better option and no competition in our area.

If you got to keep the promotional price, then this service would be worth what you get, however; spotty service, and throttling VPN protected traffic, along with a monthly service charge of $66 a month is just too much. When it was $36 dollars cheaper I felt like I was getting what I paid for. Of course, when the promotion runs out, you're screwed. These days, there is no negotiation with Charter on price.

Spectrum is too expensive for the services offered. They need more of an ala carte service so customers do not pay for services they never use.

We’ve had the 150Mbps and 100Mbps plans. I test the speed regularly, and Spectrum delivers about 1/2 of the promised “up to” speeds. Sure, they don’t guarantee 100Mbps or whatever the number is. But getting consistently nowhere near those numbers.

Service drops often, often more than a dozen times a day. Speed is not even close to what I'm paying for, usually under 19 Mbps on a 100 Mbps plan.

The speed goes up and down I can't remember when I had constant fast internet. I always have to unplug everything and wait then plug everything back in to get the speed up, I even bought a new modem and router had it programmed by spectrum then I had ok speed for a while and back to slow buffering speeds again I gave up after I talk with the last support tech and for $64.99 for internet only I'm getting the short end of the stick.

I and numerous other customers have not had a great history with Charter / Spectrum's Customer Service. Where their downfall is to me, as I live in a town close to a major metropolitan area, Charter's cost and minimal speed options. Other areas nearby get 1 Gbps for similar cost from Charter. The fact that I get faster speeds over the air from my mobile provider absolutely is insulting to see what I'm paying for the speed I don't receive. If a data plan existed for unlimited home service from my mobile provider, Charter Spectrum would be left behind.

Rate keeps going up and service goes down. This evening my DVR box suddenly rebooted and when came back up lost most of my channels, lost my recording capability & shows I’d already recorded, lost the detailed guide. Sat on hold for service over an hour, no one ever answered. Internet is undependable and often get a “tech” when call that has no idea how to fix.

When setting up service, everything had to be done twice as equipment orders, automated activation, and service dates and we're all lost in the system at multiple points. It took over two weeks and countless hours on the phone to fully establish service. When a job loss required us to reduce services, the staff we're unwilling to work with us in any way to retain us as customers even though we had been with then for over 10 years. Cable and internet are decent but the headaches of working with this company should make you think twice about using them.

Every single time that I come to my house in Hilton Head, I have to call Time Warner for service. I constantly have to reboot the router. Internet continually drops and runs slower. Their billing changes monthly. Other than that, they're a great company.

Our internet speed is poor and there are constant interruptions. I had to call every evening for a week to get any kind of assistance. After 3 replacement modems still slow speed and interruptions. Poor service and customer care. Not worth the money. You have a better chance of drawing a flip book and watching a movie than getting through a movie based on their internet.

Switched from Tidewater-Lincolnville because Spectrum offered higher speed at a promo rate. I have not noticed much of a difference. Streaming YouTube still has the occasional buffering/delay. I shall most likely switch back to Tidewater after year promo expires just to have my prior phone bundle + internet package + local hometown customer service.

Service is ok but when they have issues on their end they don't tell you. I spent a lot of time trouble shooting my equipment just to find out later (from the repair tech they sent out) that they had a problem and had to run a temporary cable across the road untill they fixed it permanently . It would be nice if the tech help (on phone) would just admit that there may be some interruptions due to repairs. That would save me a lot of wasted time troubleshooting.

Our service has been horrible as we have constant wifi drops, we don't get even close to the speeds we are paying for, and for two years I've been rebooting my router or whole house DVR as my Xbox Live won't stay connected if I watch TV and vice versa. I had my own router and modem which Spectrum took out trying to convince me my equipment was the problem. It wasn't the problem and now I'm paying for equipment I never needed. To say I don't like this company would be an understatement as they have no integrity and don't care that the customers don't get the service that they are paying for. I came here to this site today researching other companies with good WiFi. I'm cutting the cord and shutting off the home phone and changing over to a streaming service like most of my friends and family are doing. People are getting educated and there are options now. When Spectrum continues to lose customers they have nobody to blame but themselves. It's a simple concept to treat customers well, give them what they are paying for, and at a fair and reasonable price!

Although they promise 100 Mbps, the highest I am currently able to go to is 20 Mbps. My router/internet needs to be reset daily for it to even get to peak performance. I play video games a lot and the constant network disconnection is super frustrating after the few hours of peak performance I get are gone. I go through dozens of disconnections throughout my time of playing and all I can do is sit and wait for roughly 30 seconds for the connection to reestablish. Even after it disconnects for a few seconds I only have 5-15 minutes before it happens again, and it's completely random for when it happens so I usually end up being kicked off at a bad time (like when I'm about to win a game or finish something important). I probably just need an upgrade to a better package where the services will be the exact same, but with a higher price and more promises that can't be kept.

Speed is ok for the most part, but every 3 to 4 nights there are micro outages. The worst part is for equivalent speed, they are the only choice.

Charter Spectrum internet is so bad I can't even finish my school work online using their internet, I have to use my phone's hotspot. Unfortunately, we live in an area that only offers Spectrum. I can't wait to move back to an area with a better option.

Spectrum has told me time and time again that I am in an area that gets 200Mbps...not true! My test consistently gives me 95Mbps, not even getting 100!! 95 isn't bad, but I should not be paying the full price of $74 per month, it should be prorated based on the speed that I am actually getting.

Roku TV loses programs every night. Stops in the middle of programs to load, then does NOT re-start the program. Calling them for help is a total waste of time. Nobody answers the help phone numbers without a 5 + minute wait.

The product & service is great, but for a social security recipient on a $650 monthly income, it is just too expensive.

The price keeps going up, but the speed has gone down since Spectrum bought BrightHouse. We have to reboot our cable box several times a week, the phone and cable modem need rebooting almost weekly. We've had multiple service calls, but nothing changes. Every guy who comes out has a new idea and is going to 'fix things', but it never gets better. We pay for 100 Mbps and are lucky to get 30 - 50. Unfortunately, no other company provides internet service in our neighborhood or Spectrum would be history!

An internet outage is pretty much guaranteed to occur EVERY DAY for me. From reading other reviews, other people have the same problem too. The Internet is really important for us and it going out random times every day is really frustrating! We bought the 80 Mbps plan and when the internet actually works, it gives us 30 Mbps. 30 Mbps speed is fine however it going out every day is unacceptable! This is the first time something like this is happening and happened ONLY when we switched to spectrum.

So my speed and reliability has ranged from fine to good. My issue is how they setup their online pay system to try and milk late payment fees from customers. This is the only service that I have dealt with where it says it takes 30 days to set up auto pay. They also have their automated system wait to call you when your payment does not come on time until they can charge you a late fee.

I have had Spectrum for many years and have nothing but problems with the wireless. I have had to go in and change my modem so many times, it's just ridiculous. If I'm not changing the modem, I'm calling them to change my wireless connection. Now for the last few days, the speed is just extremely slow. Wireless I get 12.4 downloads and 6.5 uploads. Wired I get 22.3 downloads and 4.5 upload - wired upload is worse than the wireless. I'm going to call now and can already hear....." you need to change out your modem...", which by the way I rent from them.

Several days ago, I started experiencing extremely high latencies on network connections. I have made no changes to my router, and if I take a laptop to another location such as work or a coffee shop, it works fine. I opened a chat session with support this morning to try and diagnose the problem. The "latency test error" on Spectrum's own speed test page was ignored and told me that my connection is fine, based on results from speedtest.net and the session was abruptly closed because I took more than a minute to respond while I was gathering more info. Since then, I traced the problem on my own to one of Spectrum's DNS servers (one provided by their own DHCP server). I configured my router to manually override the DNS servers and my connection is working normally now. Unbelievable... Unfortunately, there is no other game in my area.

I would not recommend Spectrum to anyone that is looking for residential internet. I’ve had to use a gigabit ethernet switch just to get 150 down and 20 up, even though I pay for 400 Mbps down. The customer service is decent but the reliability is trash. We can never watch a Netflix show without it cutting out or having to restart it, or any online video for that matter. Don’t go with Spectrum unless they’re your only choice.

The internet speeds that are advertised are seldom realized. The service seems stable most of the time but the bandwidth is most definitely lacking.

No trouble with internet service, just the cost of it. My plan jumped over time from $29.95 for Basic to a notice that next month it will be $59.99-$69.00, up from $44.95 presently paying. Spectrum since taking over is getting to expensive.

I do not get the speed that I am supposed to. I get a maximum of 30Mbps and I should get 300 Mbps. I often lose internet completely. Maybe I have to unplug my modem more often than I do.

Very brief: A rip-off if you want the details: We pay for the best service available for our household. We also have it bundled with other services that are okay at best. However, over the years we've had nothing but constant internet struggles. Wireless devices disconnect pretty frequently even when in the same room as the router. For the 2 devices, we have hardwired the connection is stable but mediocre at best. It seems like every 2 weeks we have days where the internet refuses to work entirely. They come out and ix it in about 45 mins and leave. About half the time it works. Can't wait for others to get to Chapel hill!

We've had Charter Spectrum internet service for a year and a half. It started out perfectly, including the installation. We bought our own router from Best Buy because we get an employee discount there. When our first year of service was up and the monthly price did the automatic price hike, I looked around for another provider since money was tight. In doing so I talked to Charter about looking for a different provider and they offered to keep me at the same original price of $39.99 for the rest of the second year of service. Awesome! And a financial and internet access relief! But after a few months the monthly bill was increased by $5. No explanation of why. Also, the internet service has become spotty - some things won't load, streaming options disappear, and occasionally the service cuts out completely for a little while. Now I don't know whether this is to blame on the service or the year-and-a-half-old router. I will have to call Charter to see if they can shed any light on these issues because they are annoying enough to make me tepid on the whole product.

I have frequent timeouts which disrupts my streaming music and also websites that require 5-sec refreshes (i.e. streaming stock charts). The music simply cuts out on our Sonos system for about 5-20 seconds and then comes back on. With respect to my web timeouts, during peak times this can happen up to 5-10 times per hour (happens on multiple computers, some of which are hard-wired, others are wireless), which is completely not acceptable. So i'm looking to move to a more reliable network provider...

The cheap cable boxes require rebooting at least 3 times a month, and even then sometimes it takes an hr to resume service. Internet crashes and requires me rebooting my cable modem and wifi router 2 to 3 times. I expect continuous uninterrupted service for the $95 / mo. they are charging me.

I see a lot of gloom and doom here, but I personally have been with them for over 2 years with more or less no issues. Customer service is fine (They do call you a lot until you tell them to stop), reliability is fine, I get 461Mbps download and 26Mbps upload with the 400/20 package, and I only pay $70 (was around $50 during the 1 year promotional period) bucks a month for it. I'm just going to say it, a lot of the people here complaining about slow speeds likely use a modem or router that can't output the speeds they are paying for. It happened to me with my previous provider. If you don't have a gigabit capable router and a gigabit capable modem in 2019, you're wrong, Simple as that.

Internet cuts out intermittently and television sometimes goes "boxy" regardless of the weather.

I have had Spectrum for 3 years. Their customer service is good but their internet is bad. I pay a higher price for internet only service and yet I do not get 100Mbps. I was even told by a Spectrum technician that I am paying more because my account was grandfathered in from TW. I can't get them to switch me because they want to keep me at my high price of $85 for Internet-only while others pay $40.

Customer service is always pleasant and seems to be concerned about the issues we are having. The problem, they can never seem to get it right. Internet service is constantly coming and going. When we have any hint of rain, all bets are off, just a matter of how long the interruptions will be. Speed is decent, reliability is the concern. Thankfully they are not providing power, candles anyone?

I've had Spectrum internet for over a year now. I pay $70.00 a month for just internet. Ever since I've been with Spectrum my internet service has been terrible. My internet keeps disconnecting every 5 minutes. Suppose to be 100 Mbps. Every time I call customer service I get the same runaround. They've sent technicians out to fix the problem. That lasted less than a day. I called customer service again and they offer me $10.00. I told them to keep it. They expect their $70.00 every month. I expect decent service. I'm getting rid of Spectrum.

My internet connection was reliable and fast enough for my needs. Spectrum gave me a used modem at first, and it wore out, but they replaced it cheerfully with a new one. My main gripe is with their pricing. I didn't realize that I was receiving a promotional price that would suddenly go up from around $45/month, which was reasonable, to around $66/month, which is a big jump with no value added. When I rang about it, the customer service rep said I could have the old price if I paid for a TV subscription as well, which would have brought my total bill to around $90/month. But I don't want TV, and I certainly don't want to pay $90/month. The other problem with Spectrum is that you get lots of calls and mail from people trying to sell you additional services (like phone and TV), which is really tedious. I was happy with the service I was getting at the price I was paying, so I suppose I'll look for another provider.

I have called Charter Spectrum for TV and internet issues, long wait times and poor customer service. My TV quality is pixelated often and they say highest internet speeds, but when I run a speed download and upload test, nowhere near what they say, or for that matter, quick.

$69.99/mo for just internet that is very slow and breaks the connection often. When called to cancel it took 50 minutes and 4 representatives to cancel the service. Do not choose Spectrum if quality and speed is what you want from your internet.

Even though it promised up to 100Mbps but we know that will never happen. Most of us will be happy with half that download speed. What pisses me off is that streaming keeps on getting buffer fluctuating between 20-50Mbps download speed. Cannot watch anything completely without speed download interruptions.

I pay for high-speed internet, they promised 100Mbps speeds and I am lucky if I get 40. And the only time I get the 40 is after I run speed test 3 or 4 times. My first test run is always under 10Mbps and sometimes under 5. When I spoke to a rep while testing, I got a 78. Still short of the service they promised to provide.

We switched to Charter and could not be happier. The guys that came to install were absolutely amazing! Very kind and helpful with all of our questions. We had 1 issue with the service being out for about 30 min and they had someone out to us and had it resolved in no time!!! Our business runs strictly on the internet. Charter, ya'll are great! Thank you!

I get 200+ Mbps for the cheapest plan available at the time of writing the review. The only complain I have is the price hikes. Internet prices should be the same for old and new customers.

Signal is more often off especially during busy hours (from 4 pm to 9 pm) internet speed of 300Mbps is not being felt or is not true. Has to troubleshoot internet connection almost daily to get a good connection.

Currently subbed to 200Mbps. And I always reset my modem and router once a month out of good habits. But the speed always seems to go lower and lower. When I first got the service, I would see speeds of 200-210 with different testing tools, but now it seems to be around 78-85Mbps. Pretty crappy feeling. I know that the speeds "may" go up to 290 but still.

Until other providers goes from just offering DSL to offering Fios or there is any other broadband in town, Spectrum is clearly the way to go. Spectrum has better modems and offers better speeds than other providers ever did so that is a big plus especially with the upload. Sadly, Spectrum has done nothing to eliminate the problems other providers had. Random and semi-frequent outages of both internet and cable, issues with cable boxes, on demand is arguably worse. But if you need upload speed for anything, there currently isn't another option. If you just want to check Facebook and watch Netflix you could probably get away with DSL but for gaming, working from home online, sharing videos etc. you will most likely want the broadband.

I've had nothing but problems from bills going up constantly to my internet going out constantly. They replaced the outside line and still not much better TVs still freeze and the internet goes on and off everyday couple times a day.

Installers did a great job. Very fast, very clean. The equipment works perfectly. The speed is as advertised. My last Wi-Fi provider was very slow and expensive. I would recommend this company.

I have had great customer service and services through Spectrum. I now have cellular as well. Whenever I have had issues with my service they are quick to resolve. Their agents, for the most part, are experienced and knowledgeable but most of all helpful. I would highly recommend.

I have had Spectrum for a while now. I would say the price is pretty comparable to other services, but the reliability sucks!! The app goes down at least once a day and the internet will go offline at least 1x a day and runs slow even though we have their highest package. Sometimes the WiFi won't even reach the next room.

We’ve had Charter internet for 15+ years. Early years were painful I admit, but over the past 7 years (2011-2018), the service, reliability, and speed are excellent. We upgraded from 60 to 100 to 200 Mbps over the past 2.5 years. Also replaced Asus WIFI router with Netgear ORBI system and we get a full 200+ down and 15 up, with 25 various IP addresses. We are happy with Spectrum now. But wanting to hear from anyone using the new Spectrum Mobile offering.

Where I live, Spectrum is the only option. The high-speed internet is ok. Not lightning fast but that could also be an equipment/device thing. The cable interface is garbage and hard to maneuver. If you’re going to run the gamut on cable/internet in the area, at least make the interface look like it’s from 2018 instead of 2008. On Demand options are trash too. I get more out of the streaming app than I do from the actual cable box.

Paid extra for "high speed" and can't even watch Netflix. I get on average about 2Mbps (yes, 2 ) download speeds for $120/month with cable. Right now I'm halfway through an Amazon movie I paid for and it shut off because of low bandwidth. This happens often enough that I felt the need to let other people know.

Had the patience to go through the process with me. Although it took a long time, the tech was calm and thorough with his instructions. Thank you.

I constantly lose service, I stream and the speed, which they claim they just increased, is not sufficient to play a TV show or movie without constantly lagging. That's only part of the problem.

My internet has worked intermittently for months. It quit altogether 4 days ago when they said they'd have someone out the next day. He rebooted the modem and left despite me telling him that doesn't work for long. Called back a few hours later for another appointment. Long story short, they didn't call before coming, didn't show up, claimed nobody answered the door, emailed me confirmations (I have no internet to get email!), and had me waiting for days for someone to show up. Nice CS people, very pleasant and sound caring, but zero delivery on promises.

I was happy with the monthly fee I was paying for internet only in my first year of service. Speeds were never as advertised, but I didn't complain. However, I did receive multiple offers on the phone and in the mail for a TV streaming service that I never have any interest in. I verbally declined all of these calls and ignored all the mail offers only to find that I was signed up for the streaming service without my consent. Furthermore, the process of arguing for a refund for these charges that I never asked for has proven difficult. I imagine this is what is to be expected of internet service providers these days but it is none the less unacceptable.

Internet is very slow, I'm 10 feet away from my router and have a 300 Mbps plan and I can't do pretty much anything it's lagging constantly, sometimes the wifi just shuts off and also not worth the price you pay.

It’s been two months since the launch of Spectrum Internet and despite what New York State and some friends of mine might say, it is a great service. I remain cautiously optimistic since I’ve had it for only two months, but so far so good. Customer service lacks in knowledge of my specific area and so that is a problem. Otherwise, I’ve had yet to encounter any rudeness whatsoever. Overall, the service is reliable, fast, and so far it’s been worth the money.

Great service, speeds, customer support, and channels. No problems whatsoever. I've been a customer for 6 years.

Can’t have more than two devices connected without everything having so much lag.

I have been paying for 60 Mbps internet and I received a letter from Charter last week stating they increased my internet speed to 100 Mbps and I just went to the Charter website and checked my internet speed using their own speed test, and I am only getting 11.7 Mbps!

I'm in the Inland Empire (Riverside) and the technician who fixes my wifi was great and went out of the way to fix more than just the wifi, gave us a new modem and activated the TV button of our remote. Thank you.

I’m a nurse working from home and rely on the internet to do my job. I’m ethernet cabled up and can’t get anything done because the internet is so slow. On a good day, I have 56Mbps. Today I have 28Mbps. I’ve had Spectrum techs come out so many times it’s crazy. Horrible service! Try anywhere else first!

Internet is advertised at "starting at 200 Mbps", yet I've never had speeds over 50Mbps. It often sits around 10 Mbps or less. Internet also goes out very frequently. I've tried contacting Spectrum and they've sent technicians out, but the service did not get any better. I absolutely would not recommend Spectrum to anyone. Pay more for better service somewhere else. You may be getting internet for a cheaper price here, but you get for what you pay for.

The only good thing I have to say about Charter is, no contract. Charter has not proven in a year that they are reliable with cable or internet. I work from home and rely on solid internet connections and it is very spotty with Charter. Customer service is awful on the phone. The techs that come to my home have all been great so I guess Charter has 1 more point there. But if Charter's product was reliable I would not need customer service and techs so often. Get it together Charter.

I have had Spectrum internet for years. I have always had issues with hitting the speeds I was paying for. For example, I have 100Mbps service but was only getting 10-15Mbps downloads over WiFi. Tech guy came out today and it took him 7 hours but finally fixed my issue. First time in years, I’m actually getting the speed I pay for. Current WiFi speed test resulted @ 115Mbps download. Let me repeat that it is wireless. Not hardwired into the modem. Spectrum customer service has always told me I will never get top speed over WiFi which is obviously false. Thank God for the tech that came out today!! Woohoo. The Internet is flying now!

We pay for 100Mbps and continuously get between 5-15Mbps. We call customer service EVERY month and they reset it on their end and it will go up to 85Mbps and as soon as we hang up the call it goes right back down to where it started. We had someone come out and redo the wiring and for 1 day it was at 50. For the past 3 days, it's been at 5Mbps. FIVE!!! Why do I pay for 100Mbps if I'm only getting 5? And now I'm on hold with customer service for the past 20 minutes. Again!

Wonderful. It’s the fastest. I love it. I have been using it for many years without problems. We're using it now. I use the new features and watch it on my cell, my laptop, as well as my TV. If it comes to our country and finds them, that would be a wonderful blessing. It’s like cars, you would rather drive a great running car than a slow beat up car. Check your speed numbers, we all should have an option to choose what we want. We are free to choose.

Download speeds are horrible, I get 25 Mbps at best and as low as 4 or 5 at times.

I have TV, Internet, and Phone bundled, and honestly, not one of them works. They advertise up to 100 Mbps and that should mean at least 50 - 70 Mbps because it should be high but all I get is about 18 - 19 Mbps. The Router and Modem have to be restarted daily for the internet to work. The TV connects to the internet for it to work but when trying to watch TV, you can't even open the guide because it will freeze up the TV and take about 5-10 minutes to load. When surfing through the guide it stutters a lot and freezes every time you press the up or down button. The phone can't even take incoming calls, I tried calling it from my cell phone but the home phone didn't even ring. I also tried calling my cell phone but the call wouldn't go through. So I ended up paying 120 dollars for my internet, phone, and TV to not work. I basically gave Spectrum money for free. Great marketing strategy Spectrum.