Xfinity Reviews FAQ
How are BroadbandNow Xfinity Reviews Sourced?
Our Xfinity Internet reviews are sourced from visitors to BroadbandNow, primarily residential Internet users. We are able to verify that a visitor is an Xfinity user by analyzing their IP address. Your IP address is the public-facing address that identifies your home network when you visit websites. Any server request will require your IP address, since it needs to be able to deliver data packets to your device.
IP addresses are handed out by Internet service providers, which is why they’re a good tool for checking if a user is a real customer. When you’re using an Xfinity Internet connection, this information is made clear to any website you visit. This also resists against manipulation by VPNs, which use decoy IP addresses to conceal location and identity.
IP addresses also show approximate location, which allows us to display provider reviews by location. This is useful for customers reviewing their Comcast Xfinity options in a particular city or zip code.
Why Don’t I See My Xfinity Internet Review?
We currently use a manual review process to determine which Xfinity reviews should be posted publicly. Our team reads every review that is submitted and removes reviews with red flags for quality and legitimacy.
Helpful, relevant, and specific Xfinity Internet reviews are preferred, and reviews that “rant” or fail to back up their rating with specific information are not published. This doesn’t mean that our Xfinity reviews favor positive reviews — on the contrary, angry customers tend to leave the most detailed a specific reviews. You can see this reflected in the average star rating for our Xfinity Internet reviews above.
How Is Xfinity’s BroadbandNow Star Rating Calculated?
Xfinity star ratings are a simple average of reviews submitted on our platform. To date, we’ve collected thousands of Xfinity reviews to develop the most fair and accurate portrayal of the company possible.
Comcast Customer Reviews vs Comcast Expert Reviews
The Comcast reviews above are completed by real Xfinity customers, using Xfinity Internet connections. They are not professional reviews based on detailed testing or assessment of Comcast Xfinity’s services overall.
Additionally, our Comcast reviews are not based on scientific processes associated with “expert” reviews or professional assessments of Xfinity’s services. The Comcast “Xfinity” reviews here don’t reflect ratings for Comcast Business plans, as the Comcast Business division uses identifiable, static IPs that we file separately for review purposes. For business purposes, Comcast “Xfinity” and Comcast “Business” are separate organizations.
Issues With Provider Reviews
Xfinity’s star rating looks low on the surface, but it’s actually a standard rating range for the cable industry. With national ratings like ACSI and private ratings like ours at BroadbandNow, cable companies tend to suffer from the “Yelp Effect:” angry customers being louder than satisfied customers.
It’s also worth noting that many Xfinity Internet issues are caused by home networking errors. Before you assume Comcast is to blame for poor Internet performance, be sure to check that your router is up-to-date and functioning. In our experience, many angry Xfinity customers are more likely to suffer from outdated home networking equipment than a dysfunctional Internet connection.