Expert Overview of Frontier‘s Services
Frontier Communications has been offering DSL (Digital Subscriber Line) Internet services in rural and suburban US markets since 2008, with current coverage in California, Florida, Connecticut, and 23 other states as of 2021. In 2014, Frontier acquired additional network coverage from Verizon, including fiber network areas, which are now marketed as “Frontier FiberOptic.” The service in these areas is similar to Verizon Fios, although the TV service and pricing is unique to Frontier.
Frontier FiberOptic vs Frontier DSL
Frontier has two distinct networks: their standard DSL network and their FiberOptic network, which was acquired from Verizon. The main difference is that DSL is significantly slower than fiber, although Frontier has been building out more fiber backbone in recent years which has boosted the overall speed and bandwidth of DSL Frontier connections.
Fronter Fiber vs DSL Technical Specs
DSL is an acronym for “Digital Subscriber Line,” and describes the use of existing twisted copper telephone lines to transmit digital data. In a sense, this is a case of Internet data “piggybacking” on an existing network, which was designed and installed for a totally different purpose (delivering phone calls) decades ago. The benefit of this system is that the cost to roll out to customers is low — virtually everyone has a phone line, so virtually anyone can get Internet this way. The main issue with Frontier DSL, which is now marketed as just “Frontier Internet” is that there are bandwidth limitations inherent in DSL, since delivering data as radio frequencies over copper is not the most efficient way to send binary data. Frontier works to combat this by laying fiber lines near subscribers so the data only has to travel a short distance over these less-efficient lines.
Fiber service for consumers uses fiber-optic cables, which are designed specifically for transmitting digital data. They send is as light pulses over tightly bundled glass strands, which allows it to move very quickly and to efficiently represent binary data. The caveat with fiber is that it’s very expensive to run all the way to individual subscriber addresses. Frontier mostly provides fiber through the fiber networks they acquired from Verizon in 2014.
Frontier Internet Rating
19,034 customers have left ratings for Frontier using our IP-verified review system. Of those responses, 33.6 percent were positive, compared to the 48.4 percent rating of all Internet providers in the USA averaged.
Frontier had the #9 spot on Netflix’s ISP Leaderboards as of the first quarter of 2018, which is consistent with their overall performance and confirms that they’re a workable option for customer who intend to use OTT (Over the Top) streaming services rather than traditional TV plans from Frontier directly or a third-party satellite provider.
Frontier Communications History and Structure
Frontier is the fourth largest telecom in the US, and has its headquarters in Norwalk, Connecticut. It is publicly traded under the acronym FTR.
In 2009, Frontier spent $8.6 Billion to acquire a substantial copper phone line and fiber footprint from Verizon Communications, which was folded into Frontier under the subsidiary “Frontier Communications ILEC Holdings.” The fiber areas included in Frontier’s takeover of these areas is now advertised as “Frontier FiberOptic.” 4.8 Million landlines were included in this massive sale, which has had mixed success from a business perspective and resulted in some consumer confusion about FiberOptic services, as the pricing and channel packages are different from the original Verizon Fios offerings in these areas.
Like most major telecoms, Frontier Communications operates a number of subsidiaries. As of 2018, those are:
- Citizens Cable Company
- Citizens Capital Ventures Corporation
- Frontier Communications ILEC Holdings
- Frontier Subsidiary Telco LLC
- Frontier Telephone of Rochester
- Southern New England Telephone
- SNET America
Aside from some dead areas in far western states like Wyoming, Colorado, and Kansas, Frontier has availability in most of the country, including California, Florida, Connecticut, and 23 other states. As a DSL provider, one of Frontier’s strengths is in their widespread rural availability, since even rural households usually have access to the twisted copper phone lines needed to deliver Frontier’s DSL connection. Frontier FiberOptic is mostly available in denser urban areas like Seattle, as is the norm for fiber infrastructure due to the high costs associated with its installation on the provider’s side.
Frontier Customer Service
Though many providers separate billing, sales, and technical support into dedicated helplines, Frontier just has one central support number to call, (800) 921-8101. If you’re looking to cancel your service outright, Frontier does have a dedicated customer retention number to call. You can save time by calling this number directly, but be aware that you will likely reach a sales agent who will offer you a special rate to remain Frontier customer. Business customers can contact Frontier’s business customer service and tech support at (800) 921-8102. If you’re looking to cancel your business internet with Frontier, call (866) 786-6693.